Learn about the key stakeholder groups service providers should cooperate with according to the ITIL 4 Foundation certification exam. Discover how collaborating with these stakeholders improves service delivery and customer satisfaction.
Table of Contents
Question
What are the KEY stakeholder groups that service providers should cooperate with?
A. Suppliers
B. Customers
C. Relationship managers
D. Developers
Answer
B. Customers
Explanation
In ITIL 4, customers are one of the key stakeholder groups that service providers should cooperate with. Customers are the individuals or organizations that define and agree on the service level targets and receive the services from the service provider. Collaborating closely with customers enables service providers to:
- Understand customer needs and expectations
- Align services with customer goals and objectives
- Obtain feedback for continuous improvement
- Ensure customer satisfaction and loyalty
Effective cooperation with customers involves regular communication, engagement, and partnership throughout the service lifecycle. This collaboration helps service providers deliver value, meet service level agreements, and adapt to changing customer requirements.
ITIL 4 Foundation ITILFND V4 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the ITIL 4 Foundation ITILFND V4 exam and earn ITIL 4 Foundation ITILFND V4 certification.