This article describes the issue where FortiCASB is unable to add a new Cloud app because the ‘Add New’ button is greyed out.
Scope
FortiCASB.
Solution
When trying to add a new cloud app, the ‘Add New’ button is greyed out:
If the total user numbers in the Cloud app exceed the total user numbers capacity provided by the license, FortiCASB will not allow to add a new application (the ‘Add New’ button is greyed out). The existing cloud app function is not affected.
The below example shows that the total user numbers provided by the license is 1500 users, however, the total users number in the cloud app is 1600+, which exceeds the license users capacity.
The user may consider adding more user’s licenses.