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Getting Started with Cloud Operations: Choose the Right Level for Your Production Workloads

By: Author Alex Lim

Posted on

Categories Cloud Computing

Ensure your AWS production workloads are adequately supported by selecting the appropriate support plan. Learn about the minimum recommended support level for production environments.

Table of Contents

Question

Which is the minimum recommended support plan that you should have if you have production workloads in AWS?

A. Business Support
B. Developer Support
C. Basic Support
D. Enterprise On-Ramp Support
E. Enterprise Support

Answer

A. Business Support

Explanation

The correct answer is Business. If you have production workloads in AWS,the minimum recommended support plan is Business Support.

The minimum recommended support plan for production workloads in AWS is Business Support.

AWS offers several support plans to cater to different customer needs:

  1. Basic Support: Included for all AWS customers, providing access to documentation, whitepapers, and support communities.
  2. Developer Support: Offers email access to Cloud Support Associates during business hours for guidance on AWS services and architecture.
  3. Business Support: Provides 24/7 email, chat, and phone access to Cloud Support Engineers, with a one-hour response time for production system down issues.
  4. Enterprise On-Ramp Support: Includes all Business Support features, plus access to a pool of Technical Account Managers (TAMs) during business hours.
  5. Enterprise Support: The highest level of support, offering 24/7 access to Senior Cloud Support Engineers, a dedicated TAM, and a 15-minute response time for business-critical system down issues.

For production workloads, AWS recommends at least the Business Support plan. This plan ensures that you have 24/7 access to experienced Cloud Support Engineers who can help you troubleshoot issues and minimize downtime. Business Support also provides a one-hour response time for production system down issues, which is crucial for maintaining the availability and performance of your production applications.

While Enterprise On-Ramp and Enterprise Support offer additional benefits, such as access to a TAM and faster response times, Business Support is the minimum recommended level for organizations running production workloads on AWS.

Getting Started with Cloud Operations EDCLOPv1EN-US assessment question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Getting Started with Cloud Operations EDCLOPv1EN-US assessment and earn Getting Started with Cloud Operations EDCLOPv1EN-US badge.