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4 Evaluation Essentials for Personalizing and Innovating Customer Service Experiences in Contact Center

How small and medium-sized businesses can drive proactive customer interactions using machine learning and AI-enabled contact centers Find out whether your contact center has what it takes to exceed customer expectations in the 4 Evaluation Essentials for Personalizing Your Customer Service eBook. In it, you’ll find that intelligent cloud-based innovation is at the center of …

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20 Questions to Ask Before You Choose SaaS Cloud Database Solution Ensure Quality and Protect Cold Chain Data Integrity

There are so many advantages using a cloud-based SaaS for your temperature data, but many hurdles as well. Today, with real-time monitoring and use of public network infrastructure, it’s important to secure your data, while meeting data integrity and 21 CFR requirements. Answer vital questions before you embark: Are performance and availability reports made available …

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Cloud Security Skills Can Take Your Career to Infinity (and Beyond)

The Sky’s No Limit When You Master Cloud Security Cloud computing has become an inextricable part of our lives. Recent data shows 98% of organizations globally store some sensitive data in the cloud. Along with the advantages cloud environments bring, new challenges also arise. Security is a top concern as cyberattacks increasingly target cloud workloads. …

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How to Get Your Cloud Migration Strategy Right to Achieve Infrastructure Visibility

The core responsibilities of IT to monitor and measure infrastructure haven’t changed—but digital business infrastructure can’t seem to stop changing. As infrastructure gets more complicated, IT must still somehow achieve infrastructure visibility. In this guide, learn how to do it right. Read this article to learn some tips for gaining full visibility for operations, security, …

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Moving from On-Premise to Cloud Fax: A Comparison of Costs

Healthcare organizations of all sizes rely heavily on fax as the most secure method of document exchange. Many organizations deal with the burden of managing aging, heavily customized fax server infrastructure. Server management is costly and time-consuming; knowing when it’s time to migrate away from an existing platform is hard. Understanding when the benefits outweigh …

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