Users face trouble accessing the Safe Folder in Files by Google due to a persistent ‘Installing Security Update’ glitch. This guide provides concise solution to fix the issue.
Problem
When navigating to the Safe Folder in Files by Google, users encounter an ‘Installing Security Update’ message, with advice to wait before retrying. Google Product Experts attribute this to a background update process related to the Safe Folder.
Despite claims that the update occurs in the background, users launching the app during the update face this error. However, the reported issue, persisting since August last year, challenges the credibility of a five-month update process, suggesting a bug.
This guide simplifies the resolution process for users locked out of their Safe Folder. Follow the steps to regain seamless access and overcome the lingering ‘Installing Security Update’ hurdle.
Solution: Update “Private Compute Services” on Android
- Open the Google Play Store on your Android device.
- Tap the three horizontal lines in the top-left corner to open the menu.
- Select “My apps & games” from the menu.
- Locate “Private Compute Services” in the list of installed apps.
- If an update is available, you’ll see the option to update next to “Private Compute Services.”
- Tap the “Update” button to install the latest version.
Ensure your device is connected to the internet, and the update process will begin.