Quick Fixes for Discovery+ Not Working on TV but Phone

When Discovery+ operates on your phone but fails to function on your TV, it often results in frustrating issues like blank screens, prolonged loading times, freezing, absence of sound, or unexpected crashes.

This article provides a comprehensive set of solutions to resolve these issues and restore uninterrupted streaming on your TV.

Understanding the Disparity: Discovery+ Accessibility on Phone vs. TV

The discrepancy in Discovery+ functionality between your TV and phone typically stems from:

• An outdated TV operating system
• An obsolete version of the Discovery+ application
• Issues with your TV’s internet connection

Resolving Discovery+ Operational Issues on TV

To address the problem of Discovery+ not working on your TV, consider the following solutions:

Solution 1: Verify Your Streaming Plan

Confirm that your current Discovery+ subscription supports streaming across multiple devices simultaneously. If it doesn’t, upgrading your subscription may be necessary.

Solution 2: Assess Your TV’s Internet Connection

Test your TV’s connection by using another internet-dependent app. If connectivity issues persist across multiple apps, rebooting your router might resolve the problem:

1. Turn off the router.
2. Disconnect router from all devices and power sources.
3. Reconnect and power up the router after 3 minutes.
4. Once the signal is restored, re-establish the internet connection.

Solution 3: Internet Speed Check

Robust and stable Wi-Fi signal is very important for streaming. Conduct Internet speed test to ensure the Internet connection isn’t hampered by bandwidth constraints. For enhanced stability, connect TV directly to the router using Ethernet cable.

Note: Your internet speed should meet or exceed the minimum requirements specified by Discovery+.

Solution 4: Reboot Your TV

If the issue persists, rebooting your TV might help:

1. Turn off the TV using the remote control or the physical power button.
2. Disconnect the TV from the power source for a full minute.
3. Reconnect and power on the TV to check if Discovery+ is functioning correctly.

Solution 5: Re-authenticate Your Account

Logging out and then logging back into your Discovery+ account on both your TV and phone can sometimes rectify account-related issues.

Solution 6: Update the Discovery+ Application

Ensure you have the latest version of the Discovery+ app installed:

1. Search for updates in your TV’s app store or settings.
2. Install any updates that are available.

Solution 7: Deactivate VPNs and Ad Blockers

Using VPNs or ad blockers on your TV can interfere with Discovery+ streaming. Disable VPN or ad blocker services in TV’s settings then restart the TV to apply the changes.

Solution 8: Terminate Unnecessary Apps

Excessive applications running in the background can impede your TV’s performance. To enhance the streaming quality of Discovery+:

1. Access the app management or multitasking menu on your TV.
2. Close any app which running in the background that are not in use.

Solution 9: Purge Discovery+ App Cache

Cached data, while beneficial for quick app responses, can accumulate and slow down your device. Periodically clearing the cache can improve both device and app performance:

1. Navigate to the TV’s Settings menu.
2. Locate and select the Discovery+ app.
3. Opt to Clear Cache.

Solution 10: Verify Device Compatibility

Not all TV models support Discovery+. To ensure compatibility, refer to the list of recommended TV brands provided by Discovery+.

Solution 11: Reinstall Discovery+

A fresh install can resolve issues caused by corrupted data:

1. Uninstall the Discovery+ app from your TV.
2. Reinstall it from the app store.
3. Remember to have your login details ready for re-authentication.

Solution 12: Update Your TV’s Firmware

Outdated firmware can affect app functionality. To update:

1. Go to the TV’s settings and find ‘System’ or ‘Support’.
2. Search for firmware updates, install update available.
3. Restart your TV to implement the updates.

Solution 13: Seek Assistance from Discovery+ Support

If the problem persists despite trying all the solutions mentioned above, reach out to Discovery+ customer support for further assistance.