Why Is My Windows 11 24H2 Update Stuck and How Can KB5062324 Fix This Annoying Problem?

What Makes KB5062324 the Essential Solution for Windows 11 24H2 Update Failures?

Microsoft released a critical configuration update KB5062324 for Windows 11 24H2 to address a frustrating bug that prevented Windows Update from functioning properly. This issue affected users who installed the latest Windows 11 24H2 version, causing the update scanning process to become unresponsive or completely stuck.

Understanding the Windows Update Problem

The bug manifested in several ways that disrupted normal system maintenance. Users experienced Windows Update scans that would freeze during the search process, requiring manual system restarts to attempt checking for updates again. Some users also encountered misleading error messages claiming their Windows version had reached end of support, even when running current software.

This problem specifically targeted Windows 11 24H2 installations, leaving older Windows versions unaffected. The issue created significant inconvenience for users trying to maintain their systems with the latest security patches and feature updates.

How KB5062324 Addresses the Issue

Microsoft designed KB5062324 as a configuration update that installs automatically in the background without requiring a system restart. The company is rolling out this fix gradually to all affected devices through standard Windows Update channels.

Once applied, the update restores normal Windows Update functionality, allowing users to scan for and install available updates without encountering the previous freezing behavior. Microsoft confirmed that restarting Windows can temporarily resolve the issue, but KB5062324 provides a proper technical solution.

Permanent Solution Already Available

While KB5062324 serves as an immediate fix, Microsoft included a permanent resolution in the May 2025 preview update KB5058499 and subsequent releases. This means users who installed the May preview update or later versions already have the underlying fix implemented in their systems.

The May preview update (KB5058499) introduced numerous new features alongside the bug fix, including:

• Click to Do functionality for Copilot+ PCs
• Enhanced Copilot integration with Win + C shortcut
• AI-powered image descriptions in Narrator
• Cross Device Resume capabilities

Installation Process and Availability

Users can obtain KB5062324 by navigating to Settings > Windows Update and enabling "Get the latest updates as soon as they're available". After toggling this option, restart your computer and check for updates to detect and download the configuration update.

The update appears automatically through Windows Update for eligible systems, though some users reported not seeing it immediately in the update catalog. Microsoft emphasized that all affected devices will receive the update gradually through their standard distribution process.

Broader Context of Windows 11 24H2 Issues

This update bug represents one of several quality control challenges Microsoft faced with Windows 11 24H2. The June 2025 Patch Tuesday update (KB5060842) was pulled due to compatibility problems with Easy Anti Cheat software, causing random system reboots during gaming sessions.

Windows 11 24H2 continues to have known issues including:

• Compatibility problems with sprotect.sys driver
• Audio output losses on systems with Dirac Audio
• Application hanging when using cameras
• Blurry CJK text rendering at 96 DPI in Chromium browsers

Technical Implementation Details

KB5062324 functions as a configuration update rather than a traditional cumulative update, meaning it modifies system settings without adding new features or major code changes. This approach allows Microsoft to deploy targeted fixes quickly without the complexity of full system updates.

The update specifically addresses the Windows Update service's scanning mechanism, ensuring it can complete update searches without becoming unresponsive. Microsoft's support documentation confirms that the fix resolves the core scanning issue while maintaining system stability.

User Impact and Recommendations

For users experiencing Windows Update problems on Windows 11 24H2, installing KB5062324 should restore normal update functionality immediately. Those who already installed the May preview update or later releases may not need this specific fix, as the permanent solution is already integrated into their systems.

I recommend checking your current Windows version and update history to determine whether you need KB5062324. If Windows Update continues malfunctioning after installing this configuration update, consider running the Windows Update troubleshooter or resetting Windows Update components through elevated Command Prompt.