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What Should You Do When WSUS Sync Stops Working? (With a Critical Update)
Windows Server Update Services (WSUS) is a key tool that helps businesses keep their computers safe and up to date. When WSUS stops syncing with Microsoft Update, organizations cannot get the latest security patches or software fixes. This can leave networks open to risks and make IT teams worried.
What Happened?
Many IT administrators started seeing WSUS sync failures this week. The sync process, which usually happens every day, began failing after July 10.
Microsoft said the problem is due to a "problematic update revision in the storage layer." Both automatic and manual syncs are affected.
What Errors Are Showing Up?
Admins and users have reported errors like:
“A connection attempt failed”
“The operation has timed out”
Logs often point to the SoftwareDistribution.log file for more information. Many people on forums and Reddit shared that they noticed the issue happening overnight and it continued the next day.
Who Is Affected?
- Any business or organization using WSUS to manage Windows updates.
- Both large enterprises and smaller setups that rely on WSUS for update management.
- Devices using Configuration Manager to get updates from WSUS are also affected.
What Has Microsoft Said?
Microsoft confirmed the issue and is looking into it. The company said there is no workaround right now. No timeline for a fix has been shared. IT admins have to wait until Microsoft releases a patch or fixes the update metadata.
What Should IT Teams Do Now?
- Monitor Official Channels: Keep checking Microsoft’s update pages and trusted tech news sites for announcements.
- Document the Issue: Record error messages and steps you’ve taken. This helps if you need to escalate the problem.
- Communicate with Stakeholders: Let your team and leadership know about the delay in updates.
- Review Security Posture: Make sure other security measures are in place while waiting for updates.
- Prepare for the Fix: Once Microsoft releases a patch, be ready to test and deploy it quickly.
Simple Steps to Stay Prepared
- Check for updates from Microsoft daily.
- Keep a log of all errors and actions.
- Inform your team about the status.
- Strengthen other security defenses.
- Get ready to update WSUS as soon as a fix comes out.
This situation is challenging, but staying informed and prepared will help reduce risks. Keep your systems monitored and your team updated.