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Troubleshooting Face ID Issues on iOS 17

  • This guide provides methods to fix Face ID issues on iOS 17, while the official solution remains uncertain.
  • Users are encouraged to follow the suggested workarounds, but results may vary based on individual circumstances.
  • If unsure or experiencing difficulties, seek help from Apple’s official support or a professional technician.

Is your Face ID acting up after updating to iOS 17? If you’ve been experiencing difficulties with Face ID, the facial recognition feature on your iPhone, you’re not alone. Many users have reported that Face ID isn’t working as expected after upgrading to iOS 17. Whether it’s failing to activate or displaying the frustrating “Face ID is not available” error message, we understand your frustration. But fear not, we’ve got you covered with this guide.

Face ID, a security feature designed by Apple, is meant to make your life easier by offering a secure method for tasks like unlocking your device and confirming purchases. However, with the introduction of the seventeenth iteration of the iOS operating system, it appears that Face ID has encountered some challenges.

In this blog post, we’ll provide you with a range of methods to address the Face ID issues you’re facing on iOS 17. We’ll walk you through the steps you can take to resolve these problems and get your Face ID back in working order. So, if you’re one of the users dealing with this issue, keep reading to find out how to fix it.

How to Fix Face ID Not Working on iOS 17

If you’ve encountered issues with Face ID after updating to iOS 17, don’t worry. We’ve outlined some steps to help you resolve the problem. Follow these solutions and find the one that works for you.

Solution 1: Force Reboot

A force reboot is often a simple yet effective way to tackle Face ID problems. Here’s how you can do it:

  1. Quickly press and release the Volume Up button.
  2. Immediately press and release the Volume Down button.
  3. Without delay, press and hold the Side/Power button.
  4. Keep holding the button even when the “swipe to power off” option appears.
  5. Release the button when you see the Apple logo.

Force Reboot to Fix Face ID Not Working on iOS 17

Now, check if Face ID is functioning as expected on your iOS 17 device. This basic troubleshooting step can sometimes resolve the issue.

Solution 2: Toggle Face ID Settings

Refreshing Face ID settings by toggling its features on and off can help in resolving Face ID issues. Follow these steps:

  1. Open the Settings app on your iOS 17 device.
  2. Scroll down and tap on “Face ID & Passcode.”
  3. Turn off the toggle switch next to each listed use-case scenario (e.g., Unlock iPhone, Apple Pay).
  4. Wait for a few seconds.
  5. Now, re-enable all the toggles for these features.
  6. Test to see if Face ID is now functioning correctly on your iPhone.

Toggle Face ID Settings to Fix Face ID Not Working on iOS 17

This process essentially resets your Face ID settings, which may address any underlying issues that were causing Face ID to malfunction.

Solution 3: Clear TrueDepth Camera Lens

Face ID relies on the TrueDepth Camera to function correctly. If anything obstructs its field of view, like dirt, a case, or a screen protector, it can lead to Face ID issues. To resolve this problem, follow these steps:

  1. Carefully examine the area around your front-facing camera and sensors for any obstructions.
  2. If you find any dirt, dust, or other foreign objects, gently clean the TrueDepth Camera and surrounding sensors with a soft, lint-free cloth. Be cautious not to scratch or damage the lens.
  3. If you use a case or screen protector, ensure that they are not interfering with the camera’s view. Remove them temporarily to test if Face ID starts working.
  4. After removing any obstructions, test Face ID to see if it is now functioning properly on your iOS 17 device.

Clear TrueDepth Camera Lens to Fix Face ID Not Working on iOS 17

Clearing the TrueDepth Camera lens and ensuring there are no obstacles in its way can significantly improve the performance of Face ID.

Solution 4: Reset Face ID

If none of the previous methods resolve your Face ID issues, your final option is to reset Face ID and set it up again from scratch. Here’s how to do it:

  1. Open the Settings app on your iOS 17 device.
  2. Scroll down and tap on “Face ID & Passcode.”
  3. Tap on “Reset Face ID.”
  4. Once Face ID is reset, go back to “Face ID & Passcode” in Settings.
  5. Tap on “Set Up Face ID.”
  6. Follow the on-screen instructions to complete the Face ID setup process.

Reset Face ID to Fix Face ID Not Working on iOS 17

After reconfiguring Face ID, check to see if it is now working correctly on your iPhone running iOS 17. Resetting and reconfiguring Face ID can help resolve any underlying issues that were affecting its performance.


In conclusion, you’ve just learned several methods to address the problem of Face ID not working on iOS 17. While the official acknowledgment and a timeline for a fix from developers are currently uncertain, we’ll keep this guide updated if there are any developments in this regard. In the meantime, the solutions provided in this guide are your best options to get Face ID up and running on your iOS 17 device.

Disclaimer: The methods and suggestions provided in this guide are intended to help users address issues with Face ID not working on iOS 17. However, it’s important to note that technology and software can vary, and results may differ depending on individual circumstances. We do not claim to represent Apple or its official support. Users should proceed with these solutions at their own discretion, understanding that any actions taken are their responsibility. If you are uncertain about any steps or encounter other issues, it is recommended to seek assistance from Apple’s official support or consult with a professional technician.

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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