Question/Problem Description
I have execute SetuPro_OffScrub application to uninstall ALL Microsoft Office 365 program and then reinstalled Microsoft Office 365 but it did not work. Right after reinstall when I opened Microsoft Outlook, the mailbox profile was still there with the other email address inbox connected to it.
Does the SetupProd_OffScrub application able to remove ALL of the Microsoft Office 365 program completely including profiles for Microsoft Outlook? If not, how do I do this? I have an issue with an account that is attached to another email address and I want it completely gone. How would I do this?
Answer
The reason a profile is still there after uninstall because users can continue to use Microsft Outlook as if nothing happened, during re-install or upgrade.
In order to remove Microsoft Outlook profile:
Step 1: Go to the Mail application in Windows Control Panel.
Step 2: Click on the Show Profiles button.
Step 3: Select the existing profile and click on the Remove button.
Step 4: Repeat the steps to remove all the existing profile. Or create a new one and leave the others in place.
