Question/Problem Description
I have execute SetuPro_OffScrub application to uninstall ALL Microsoft Office 365 program and then reinstalled Microsoft Office 365 but it did not work. Right after reinstall when I opened Microsoft Outlook, the mailbox profile was still there with the other email address inbox connected to it.
Does the SetupProd_OffScrub application able to remove ALL of the Microsoft Office 365 program completely including profiles for Microsoft Outlook? If not, how do I do this? I have an issue with an account that is attached to another email address and I want it completely gone. How would I do this?
Answer
The reason a profile is still there after uninstall because users can continue to use Microsft Outlook as if nothing happened, during re-install or upgrade.
In order to remove Microsoft Outlook profile:
Step 1: Go to the Mail application in Windows Control Panel.
Step 2: Click on the Show Profiles button.
Step 3: Select the existing profile and click on the Remove button.
Step 4: Repeat the steps to remove all the existing profile. Or create a new one and leave the others in place.
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
