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Solved: How do I troubleshoot FortiManager map view error?

By: Author Alex Lim

Posted on  - Last updated:

Categories Troubleshooting

This article describes how to troubleshoot FortiManager map view error. Here are the steps to troubleshoot, if any of the features are shown below error.

Solved: How do I troubleshoot FortiManager map view error?

Scope

FortiManager

Solution

In FortiManager, there is a list of features that are able to use the Map View, which is on Device Manager > SD-WAN Monitor >AP Monitor and VPN Monitor.

Step 1: Make sure to have the correct compatibility between the FortiGate and FortiManager.

Step 2: FortiManager should have an internet access.

Step 3: DNS should be working and able to resolves below domain:

> mapserver-subca2001.fortinet.com

DNS should be working and able to resolves below domain.

Step 4: Mapserver test should be successful:

# diagnose system mapserver test

Mapserver test should be successful

Step 5: Should contain signed Fortinet SUBCA, CA Certificate in FortiManager.

Should contain signed Fortinet SUBCA, CA Certificate in FortiManager.

If web proxy is configured, make sure it is the same for step 2 and 3.

If the issue still persists kindly share the execute tac report together with all output from the steps for TAC to troubleshoot further.