Description
This article describes that when an entry is tried to be added under ‘Authentication/Portal Mapping’ for SSL VPN clients, it throws the following error:
Scope
FortiGate 7.0, 7.2.
Solution
FortiGate will throw this error if there was a policy configured with the destination address as ‘ALL’ and the source address as any ‘user/user group’ that uses a portal that has split tunneling enabled.
In this scenario, policy 6 and ‘full-access’ portal is in the question.
It is possible to get this information from the error in the red dialogue box.
Either, it is possible to change the destination in policy 6 or to disable the split tunneling in ‘full-access’ portal.
After making any of these changes, it will be possible to add the same entry under ‘Authentication/Portal Mapping’ for SSL VPN Settings.
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
