Skip to Content

Solved: How do I fix Netflix U7361-1254-C0000142 error on Windows 10

Problem Symptom

Windows 10 user reported after Netflix app loaded but error code: U7361-1254-C0000142 with message “we’re having trouble playing this title” keep showing every time when playing something.

The detailed error message is as below:

Whoops, something went wrong…
We’re having trouble playing this title right now. Please try again later or select a different title.

Error code: U7361-1254-C0000142

Solved: How do I fix Netflix U7361-1254-C0000142 error on Windows 10

Follow the below solution steps to resolve the Netflix U7361-1254-C0000142 error issue.

Content Summary

Potential Causes
Solution: Sign out from Netflix

Potential Causes

  • The information stored on Windows 10 needs to be refreshed.
  • Incorrectly configured system files.


  • Restart the Netflix app.
  • Make sure your Internet connection is stable.
  • The latest Windows update is installed.
  • Verify the time zone and region settings are correct.
  • Clear browser cache.

Solution: Sign out from Netflix

Step 1: Open the Netflix app.

Step 2: Click on the three-dots icon () located at the top right corner to open the More Options menu.

Step 3: Select the Sign out option.

While in the Netflix app, select More Options ... in the top right. Select the Sign Out.

Step 4: Restart the Netflix app.

Step 5: Click on the Sign in button.

Step 6: Enter your Netflix login credentials and click on the Sign In button.


Netflix Help Center > Netflix Error U7361-1254-C0000142

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

    Ads Blocker Image Powered by Code Help Pro

    Your Support Matters...

    We run an independent site that is committed to delivering valuable content, but it comes with its challenges. Many of our readers use ad blockers, causing our advertising revenue to decline. Unlike some websites, we have not implemented paywalls to restrict access. Your support can make a significant difference. If you find this website useful and choose to support us, it would greatly secure our future. We appreciate your help. If you are currently using an ad blocker, please consider disabling it for our site. Thank you for your understanding and support.