Problem Symptom
Windows 10 user reported after Netflix app loaded but error code: U7361-1254-C0000142 with message “we’re having trouble playing this title” keep showing every time when playing something.
Whoops, something went wrong! Follow these steps and you’ll be up and running in no time! https://t.co/nhWwMHTV8g *LI pic.twitter.com/tcI0aEwDt5
— Netflix CS (@Netflixhelps) August 14, 2018
The detailed error message is as below:
Whoops, something went wrong…
We’re having trouble playing this title right now. Please try again later or select a different title.Error code: U7361-1254-C0000142
Follow the below solution steps to resolve the Netflix U7361-1254-C0000142 error issue.
Content Summary
Potential Causes
Pre-check
Solution: Sign out from Netflix
Reference
Potential Causes
- The information stored on Windows 10 needs to be refreshed.
- Incorrectly configured system files.
Pre-check
- Restart the Netflix app.
- Make sure your Internet connection is stable.
- The latest Windows update is installed.
- Verify the time zone and region settings are correct.
- Clear browser cache.
Solution: Sign out from Netflix
Step 1: Open the Netflix app.
Step 2: Click on the three-dots icon (…) located at the top right corner to open the More Options menu.
Step 3: Select the Sign out option.
Step 4: Restart the Netflix app.
Step 5: Click on the Sign in button.
Step 6: Enter your Netflix login credentials and click on the Sign In button.
Reference
Netflix Help Center > Netflix Error U7361-1254-C0000142
