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Solved: How do I fix Netflix U7361-1254-C0000142 error on Windows 10

Problem Symptom

Windows 10 user reported after Netflix app loaded but error code: U7361-1254-C0000142 with message “we’re having trouble playing this title” keep showing every time when playing something.

The detailed error message is as below:

Whoops, something went wrong…
We’re having trouble playing this title right now. Please try again later or select a different title.

Error code: U7361-1254-C0000142

Solved: How do I fix Netflix U7361-1254-C0000142 error on Windows 10

Follow the below solution steps to resolve the Netflix U7361-1254-C0000142 error issue.

Content Summary

Potential Causes
Solution: Sign out from Netflix

Potential Causes

  • The information stored on Windows 10 needs to be refreshed.
  • Incorrectly configured system files.


  • Restart the Netflix app.
  • Make sure your Internet connection is stable.
  • The latest Windows update is installed.
  • Verify the time zone and region settings are correct.
  • Clear browser cache.

Solution: Sign out from Netflix

Step 1: Open the Netflix app.

Step 2: Click on the three-dots icon () located at the top right corner to open the More Options menu.

Step 3: Select the Sign out option.

While in the Netflix app, select More Options ... in the top right. Select the Sign Out.

Step 4: Restart the Netflix app.

Step 5: Click on the Sign in button.

Step 6: Enter your Netflix login credentials and click on the Sign In button.


Netflix Help Center > Netflix Error U7361-1254-C0000142

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