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Solved: How do I fix license does not reflect at FortiAnalyzer

This issue related to the license has been renew but still does not reflect even after passing the expiry date. This article describes how to fix this issue.

Solved: How do I fix license does not reflect at FortiAnalyzer

Make sure to allow the traffic towards on TCP port 443.

Also note that the respective traffic should not be deep inspected because fortiguard servers must see fortianalyzers certificate.

Once the traffic is allowed, trigger a manual update with the following command:

# diag fmupdate updatenow fds

If the issue is still occuring, check the connection with FDS as below commands and share results with TAC.

# diagnose license list
# diagnose fmupdate dbcontract
# diag fmupdate view-serverlist fds
# diag fmupdate view-service-info fds
# diag fmupdate update-status fds
# diag fmupdate get-device fds

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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