I have an iPhone or iPad that is frozen on a screen that shows a box with app icons and a message that says “Unlock to see all results”. Below the box, there are some websites that I frequently visit. The screen also says “search” at the top.
I cannot access any of the apps or websites on the screen. The home button does not work and neither does the Face ID or Touch ID. I cannot enter my passcode or turn off the device.
How can I unfreeze the screen and unlock my device?
If you find your iPhone or iPad screen frozen with a box displaying app pictures and the message “Unlock to see all results,” you’re not alone. This can be a frustrating situation, especially when attempting to access your device. Here are the steps to address this issue.
When your iPad screen displays the box with app pictures and the message “Unlock to see all results,” but it becomes unresponsive when you try to unlock it, follow these steps:
Press the home button (if available) or the power button to enter the code that typically unlocks the device.
If you find your iPad unresponsive and it’s not responding to any touch or button inputs, performing a forced restart can often resolve the issue. Here’s how you can do it:
Note: Before proceeding, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart.
For iPad Models with Face ID or Top Button Touch ID (No Home Button):
Step 1: Locate the volume button nearest to the top button (on the right side when held upright).
Step 2: Quickly press and release this volume button.
Step 3: Next, quickly press and release the volume button farthest from the top button (on the left side when held upright).
Step 4: Now, press and hold the top button (the power button) on the top of your iPad.
Step 5: Keep holding the top button until you see the Apple logo appear on the screen.
Step 6: Release the top button as soon as the Apple logo is visible.
For iPad Models with a Home Button:
Step 1: Simultaneously press and hold the top button (the power button) and the Home button at the same time.
Step 2: Continue holding both buttons until you see the Apple logo displayed on the screen.
Step 3: Release both buttons as soon as the Apple logo appears.
If your iPhone screen is frozen, and you’re encountering Face ID or Touch ID problems, such as Face ID not showing, no touch options available, or no prompt to enter the passcode, you can try the following steps to force restart iPhone:
Step 1: Quickly press and release the volume up button.
Step 2: Quickly press and release the volume down button.
Step 3: Press and hold the side button (the power button) until you see the Apple logo appear on the screen.
Step 4: Release the side button when the Apple logo becomes visible.
By following these steps, you can troubleshoot and potentially resolve the issue of a frozen screen on your iPhone or iPad. If the problem persists, it may be advisable to seek assistance from Apple Support or visit an authorized service center for further diagnosis and repair. Ensuring your device functions smoothly is essential for a hassle-free user experience.