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[Solved] Google Chrome checking for updates error code 0x80040902 or 0x80070005 “The installer failed to uncompress archive”

Windows users may have observed error code “7: 0x80040902: 50 — system level” or “4: 0x80070005 — system level” when trying to update Google Chrome to the latest version especially 64-bit version of Google Chrome.

The installer failed to uncompress archive. Please download Google Chrome again.

The installer failed to uncompress archive. Please download Google Chrome again.

The detail error message as below.

When checking for updates error occurred:

An error occurred while checking for updates: Update check failed to start (error code 4: 0x80070005 — system level).

When starting the Google Chrome with Run As Administrator option and error message when checking for updates:

An error occurred while checking for updates: The installer failed to uncompress archive. Please download Google Chrome again. (error code 7: 0x80040902: 50 — system level).

Follow below resolution methods to fix Google Chrome 64-bit update error.

Content Summary

Solution 1: Restart and check update again
Solution 2: Terminate all Google-related tasks using taskkill command
Solution 3: Allow Google Chrome in Antivirus, Firewall, and other Security Software
Solution 4: Disable Windows Compatibility Mode

Solution 1: Restart and check update again

Step 1: Restart your PC.

Step 2: Launch Google Chrome browser and open chrome://settings/help page to check updates again. You’ll be prompted to restart if the update succeeds this time. If Google Chrome is already up to date, then everything is OK now.

Step 3: Once Google Chrome has successfully updated, you should be prompted to Relaunch.

* If the same error still occurred after the restart, then reboot your PC into safe mode and try to update Google Chrome again.

Solution 2: Terminate all Google-related tasks using taskkill command

Step 1: Make sure Google Chrome and any other associated instances are quit.

Step 2: Press Windows + R to open Run box.

Step 3: Type cmd and press Ctrl + Shift + Enter to open up an elevated Command Prompt window. Click Yes to grant administrative privileges if UAC (User Account Control) prompted.

Step 4: Execute the following commands in order and press Enter after each one:
taskkill /im chrome.exe /f
taskkill /im googleupdate.exe /f
taskkill /im google*.exe /fi “STATUS eq RUNNING” /f
taskkill /im google*.exe /fi “STATUS eq UNKNOWN” /f
taskkill /im google*.exe /fi “STATUS eq NOT RESPONDING” /f

Alternatively, you can copy and paste above command into a batch command file, save it as fix-google-chrome.bat and then right-click to run this batch file with administrator level access.

Step 5: Relaunch Google Chrome browser and open chrome://settings/help page to check whether updating process started.

Step 6: After the Google Chrome update is downloaded, relaunch again the web browser to finish the update installation.

Solution 3: Allow Google Chrome in Antivirus, Firewall and other Security Software

Review antivirus, firewall, or parental control software settings to make sure below:

  • Software updates aren’t blocked from going online
  • tools.google.com aren’t blocked and
  • dl.google.com aren’t blocked

Reference: Google Chrome Help > Fix Chrome update problems & failed updates

Solution 4: Disable Windows Compatibility Mode

Step 1: Right-click on the Google Chrome icon on Desktop.

Step 2: Click on Properties in the context menu.

Step 3: Go to the Compatibility tab.

Step 4: Uncheck the Run this program in compatibility mode for: option.

Uncheck the Run this program in compatibility mode for: option.

Uncheck the Run this program in compatibility mode for: option.

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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