The article provides nine solutions to fix the Xbox console HDMI connected but “No signal” and black screen of death problem, such as power cycling, checking the HDMI cable and port, using a different or virtual card, and contacting Xbox support.
The article also explains the possible causes of the problem, such as unsupported or insufficient cards, declined transactions, incorrect or outdated card information, or disabled international or online transactions.
Table of Contents
- Problem Symptom
- Solution 1: Power Cycle or Cool Boot Xbox
- Solution 2: Connect using HDMI Out To TV Port
- Solution 3: Clean or Replace the HDMI cable
- Solution 4: Launch in Low-Resolution Mode then Reset Display Settings
- Solution 5: Turn Off HDCP
- Solution 6: Disable Enable 24Hz Video Option
- Solution 7: Check AVR
- Solution 8: Refer to Troubleshooting Solutions Published on Xbox Support
- Solution 9: Contact Xbox Support for Repairs
Users of the Xbox console have reported an issue in which the display on the connected TV or Monitor shows an error message of “No Signal” even when the console has fully booted up. This issue appears to be affecting Xbox One, Xbox One S, and Xbox One X users.
If you are experiencing issues with your TV screen remaining blank or black, this article will provide you with troubleshooting steps to help resolve Xbox no signal issues and reset black screen resolutions.
Solution 1: Power Cycle or Cool Boot Xbox
Step 1: With the Xbox fully turned on, press and hold on the Xbox button on the console (Not controller) for 10 seconds or until the front LED stops flashing.
Step 2: After the Xbox is turned off completely, disconnect the power cable from the power outlet, wait for a full minute before attempting to plug it back in and turn on.
Step 3: Start the Xbox console once again by pressing the Xbox button.
Step 4: If the Xbox initial animation screen display on TV, then confirm that cool boot is completed.
Solution 2: Connect using HDMI Out To TV Port
Step 1: Make sure to plug the HDMI cord into the HDMI OUT TO TV port on the back of the Xbox.
Step 2: Check that the HDMI cord connection to the console is secure.
Step 3: Check that the HDMI cord connection to the TV is secure.
Step 4: Confirm that both TV and Xbox console are turned on.
Step 5: Check that the TV is set to the correct input signal (HDMI).
- Try plugging the HDMI cord into the different HDMI port on the TV.
- Try connecting Xbox console to a different TV.
Solution 3: Clean or Replace the HDMI cable
Step 1: Unplug the HDMI cord from Xbox and TV/Monitor.
Step 2: Inspect the HDMI cord at both ends for damage or dirt and clean it carefully if needed. If you’ve noticed any damages, you’d better buy a new DisplayPort cable.
Step 3: Replace or flip the HDMI cord around or try plugging in a different console to see if it works, if you only have one cord.
Solution 4: Launch in Low-Resolution Mode then Reset Display Settings
Step 1: Eject if any Disc inside the Xbox.
Step 2: Press and hold the Power button in front of Xbox for about 10 seconds or until you hear a beep and the cooling fan grinding to a halt.
Step 3: Wait for 30 seconds or more to make sure that the Xbox is turned off.
Step 4: Press and hold both Power button and Eject button in front of the Xbox together at the same time for around 15 to 20 seconds until you hear the second beep. The power light will flash on before the second beep. DO NOT LET GO until the second beep occurs. This will launch the Xbox into Low-Resolution Mode (640 × 480). Where you can adjust the resolution manually if you connected Xbox to a TV that doesn’t support the current resolution on the Xbox’s settings.
Step 5: Xbox console should power up. When you see the Troubleshoot menu, click on Continue.
Step 6: In order to change the display to the highest resolution that the TV supports, press the Xbox button on the controller, navigate to the System > Settings > Display & Sound > Video output.
Step 7: Change the Display resolution to the maximum Output accepted by TV/monitor.
Solution 5: Turn Off HDCP
If you are getting HDCP issues with an HDMI splitter or you are using a capture card such as ELGATO or AVERMEDIA, turn on the Xbox’s Energy-saving mode to turn off HDCP.
Solution 6: Disable Enable 24Hz Video Option
If Blank TV screen when watching Blu-ray Disc:
Step 1: Press the Xbox button to go to the Home screen > scroll left to open the Guide.
Step 2: Select Settings > select All settings.
Step 3: Go to Display & sound > select Video options.
Step 4: Click Enable 24Hz to turn off this setting.
Solution 7: Check AVR
If you are using AVR:
Step 1: Connect the set-top box HDMI output to the Xbox HDMI input.
Step 2: Connect the Xbox HDMI output to the A/V HDMI input.
Step 3: Connect the A/V HDMI output to the HDMI input on the TV.
Step 4: Turn on the TV.
Step 5: Turn on the AVR once the TV is displaying a picture.
Step 6: Turn on the Xbox console.
Step 7: Switch the input source of the AVR away from the console and then back.
Step 8: Return to the Xbox Home screen > scroll left to open the Guide or press the Xbox button to open the Guide.
Step 9: Go to System > Settings > Display & sound > Video output > TV connection.
Step 10: Select the HDMI option.
Solution 8: Refer to Troubleshooting Solutions Published on Xbox Support
If Blank TV screen or No Signal error message happens after installing a system update:
Step 1: Go to the Xbox System Update Solution.
Step 2: Select I need to troubleshoot a system update error.
Step 3: Select I am experiencing a startup issue.
Step 4: Select Black screen.
Step 5: Follow the troubleshooting solutions offered.
Solution 9: Contact Xbox Support for Repairs
Options 1: If you’re still under warranty, contact Xbox Support for further technical assistance to send it for repairs.
Option 2: Request a repair request in Device Support:
Step 1: Sign in to Microsoft account and select the Problem with a device.
Step 2: Under For which device? choose Xbox console or register it.
Step 3: Click Display Issue and select Next.
Step 4: Provide details of the issue in the Describe your problem field then click Next.
Step 5: Follow the steps to complete the service order.