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Solved: How do I fix the Xbox 0x87e50001 error when opening the YouTube app?

Problem Symptom

There are some Xbox users who are reporting error 0x87e50001 youtube.com/activate occur when open YouTube app on Xbox after switched from game to another screen. Follow the below solution steps to resolve Xbox 0x87e50001 error when open YouTube app.

Content Summary

Potential Causes
Solution 1: Check Xbox Live Core Services status
Solution 2: Stable Internet connection
Solution 3: Switching network type
Solution 4: Power Cycle or Cool Boot Xbox One
Solution 5: Enter correct code
Solution 6: Re-login Xbox Live account
Solution 7: Install Xbox software update
Solution 8: Clear cache and saved game
Solution 9: Reinstall YouTube app
Solution 10: Factory reset
Solution 11: Refer to Troubleshooting Solutions Published on Xbox Support
Solution 12: Contact Xbox Support for Repairs
Reference

Potential Causes

Xbox error code 0x87e50001 display when you try to open the YouTube app after having switched from a game to another screen on Xbox due to the game’s virtual machine hasn’t terminated before the YouTube app open, which requires some of the same resources that the game uses.

Solution 1: Check Xbox Live Core Services status

Step 1: Open the browser and visit the official Xbox Live Status page.

Step 2: Verify whether any of the services are currently unavailable especially Xbox Live Core Services.

Check Xbox Live Core Services status

Step 3: If an exclamation point show next to certain services, then wait a while before trying to sign in again or use Xbox One Offline mode to access the game media library.

Solution 2: Stable Internet connection

Make sure the Internet connection is stable. Try using other apps on Xbox to verify if the connection is good. Follow the below steps to test the network connection on Xbox.

Step 1: Press the Xbox button to open the guide.

Press the Xbox button to open the guide.

Step 2: Go to Settings > All Settings > Network > Network settings.

Go to Settings/> All Settings > Network > Network settings.

Step 3: Choose Test network connection option at the right side of the Network settings screen.

Choose Test network connection option at the right side of the Network settings screen.

Step 4: Wait for the network connection troubleshooting process to complete.

Solution 3: Switching network type

Toggle between different network connections type such as WiFi or wired network.

Solution 4: Power Cycle or Cool Boot Xbox One

Step 1: With the Xbox fully turned on, press and hold on the Xbox button on the console (Not controller) for 10 seconds or until the front LED stops flashing.

With the Xbox fully turned on, press and hold on the Xbox button on the console (Not controller) for 10 seconds or until the front LED stops flashing.

Step 2: After the Xbox is turned off completely, disconnect the power cable from the power outlet, wait for a full minute (at least 30 seconds) before attempting to plug it back in and turn it on.

Step 3: Start the Xbox One console once again by pressing the Xbox button.

Step 4: If the Xbox initial animation screen display on TV, then confirm that the cool boot is completed.

If the Xbox initial animation screen display on TV, then confirm that cool boot is completed.

Solution 5: Enter correct code

If you’re using Xbox One connected to Windows PC and using YouTube for the first time, it will ask you to enter the code to complete the sign-in process. You will find the code on the Xbox console. Make sure you have entered the code correctly.

Step 1: Open the YouTube app.

Step 2: Go to the Sign-in & settings option.

Open the YouTube app. Go to the Sign-in & settings option.

Step 3: Choose the Sign in option.

Step 4: Press the X button.

Step 5: YouTube app will present you with a code.

Step 6: Note down the code and don’t close the window.

Step 7: Browse to https://youtube.com/activate from your device.

Step 8: Sign in your Google account.

Step 9: Enter the code that you have written and press the Continue button.

Enter the code that you have written and press the Continue button.

Step 10: Click on the Allow button.

Click on the Allow button.

Solution 6: Re-login Xbox Live account

Log out of your Xbox Live account on the console and log in again.

Solution 7: Install Xbox software update

Make sure you have the latest Xbox software update installed. Xbox software version XB_FLT_2109CO\22000.2139.210804-2200 update which available from 6 August 2021 resolved error code 0x87e50001 while launching some applications app or where some users could not launch the game have been fixed with this update.

Solution 8: Clear cache and saved game

Step 1: Go to Settings > Account > Remove accounts > Remove your gamertag.

Go to Settings/> Account > Remove accounts > Remove your gamertag.

Step 2: Go to Settings > System > Storage > Local saved games > Clear local saved games.

Go to Settings/> System > Storage > Local saved games > Clear local saved games.

Step 3: The console will restart.

Step 4: Sign back into the account check if you are getting the same error.

Solution 9: Reinstall YouTube app

Uninstall the YouTube app on the Xbox One and re-install it again from the Microsoft Store.

Solution 10: Factory reset

Factory reset while keeping apps and games might be required.

Step 1: Go to System > Settings > Console info > Reset console > Keep my games and apps.

Go to System/> Settings > Console info > Reset console > Keep my games and apps.

Note: Do not worry this does not delete any games or data.

Step 2: Once the console is back up, sign back into the account and check if the issue has been resolved.

Solution 11: Refer to Troubleshooting Solutions Published on Xbox Support

Step 1: Go to the Xbox One System Update Solution.

Step 2: Select I need to troubleshoot a system update error.

Step 3: Select I am experiencing a startup issue.

Step 4: Select Black screen.

Step 5: Follow the troubleshooting solutions offered.

Solution 12: Contact Xbox Support for Repairs

Options 1: If you’re still under warranty, contact Xbox Support for further technical assistance to send it for repairs.

Option 2: Request a repair request in Device Support:

Step 1: Sign in to Microsoft account and select the Problem with a device.

Step 2: Under For which device? choose Xbox One console or register it.

Step 3: Click Display Issue and select Next.

Step 4: Provide details of the issue in the Describe your problem field then click Next.

Step 5: Follow the steps to complete the service order.

Note: Alternatively, you can try to tweet Xbox Support @XboxSupport.

Reference

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