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Solved: How do I fix Windows randomly shut down or restart problems?

Problem Symptom

Many users start to experience Windows 10 unexplained shuts down or restart randomly without giving any error message or no apparent reason. Follow the below troubleshooting solution steps to resolve Windows randomly shut down or restart problem.

Solved: How do I fix Windows randomly shut down or restart problems?

Content Summary

Solution 1: Disable fast startup
Solution 2: Disable sleep mode
Solution 3: Update drivers
References

Solution 1: Disable fast startup

Step 1: Type power and sleep in the Search bar.

Step 2: Click on the Power & sleep settings in the search results.

Click on the Power & sleep settings in the search results.

Step 3: Click on the Additional power settings link at the right side of the Power & sleep window under Related settings.

Click on the Additional power settings link at the right side of the Power & sleep window under Related settings.

Step 4: Click on the Choose what power button does link.

Click on the Choose what power button does link.

Step 5: Click on the Change settings that are currently unavailable link.

Click on the Change settings that are currently unavailable link.

Step 6: Scroll down and uncheck Turn on fast startup (recommended) under Shutdown settings section.

Scroll down and uncheck Turn on fast startup (recommended) under Shutdown settings section.

Step 7: Click on the Save changes button.

Solution 2: Disable sleep mode

Step 1: Type power and sleep in the Search bar.

Step 2: Click on the Power & sleep settings in the search results.

Click on the Power & sleep settings in the search results.

Step 3: Under the Sleep section, click on the dropdown menu for the On battery power, PC goes to sleep after and switch it to Never.

Step 4: Under the Sleep section, click on the dropdown menu for the When plugged in, PC goes to sleep after and switch it to Never.

Under the Sleep section, click on the dropdown menu for the On battery power, PC goes to sleep after and switch it to Never. Under the Sleep section, click on the dropdown menu for the When plugged in, PC goes to sleep after and switch it to Never.

Solution 3: Update drivers

Step 1: Go to the Windows desktop and right-click on the This PC.

Step 2: Select the Manage option from the context menu.

Step 3: Click on Device Manager on the left sidebar in Computer Management windows.

Step 4: Right-click on each device and choose the Update driver option in the context menu.

Right-click on your microphone and select Update driver option from the contex menu.

Step 5: Click on the Search automatically for the drivers or Search automatically for updated driver software option.

Click on the Search automatically for the drivers or Search automatically for updated driver software option.

Step 6: Windows will start to look for a newer version of the driver from the Internet. If available, you will be prompted about the same.

Step 7: If the newer version of the driver found, proceed with the installation.

Step 8Restart your PC.

References

Microsoft Community > Windows 10 – Unexpected shutdown and reboot.

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