Solved: How do I fix “Unable to find the Ubisoft Game Launcher”?

Question/Problem Description

Ubisoft offers users the convenience of playing its video game franchises on their devices and accessing their statistics through its game launcher platform. However, some users have reported encountering an error message stating “Unable to find the Ubisoft Game Launcher” when attempting to play certain games, including Assassin’s Creed. It is important to note that this issue is not limited to this specific game, as users have experienced difficulty launching games that have been previously installed and added to the Ubisoft platform.

The detailed error message is as below:

Unable to find the Ubisoft Game Launcher, please re-install Assassin’s Creed Unity.

This article aims to provide comprehensive solutions to resolve the error message “Unable to find the Ubisoft Game Launcher” that gamers encounter. We will discuss each viable solution step-by-step to ensure a prompt and effective resolution. Follow the outlined steps carefully to address the issue of “Unable to find the Ubisoft Game Launcher” and resume your gameplay.

Content Summary

Potential Causes
Pre-check
Solution 1: Remove the Ubisoft game launcher’s cache folder
Solution 2: Run the Ubisoft Connect Client in compatibility mode as an administrator
Solution 3: Verify the integrity of the game files which failed to launch
Solution 4: Reinstall the game
Solution 5: Reinstall Ubisoft Game Launcher
Solution 6: Update Ubisoft Connect to the latest version
Conclusion
Reference

Potential Causes

There are several factors that may contribute to the occurrence of the “Unable to find the Ubisoft Game Launcher” error:

• The Ubisoft game launcher or Ubisoft Connect version app currently in use may not be compatible with the latest features and builds, potentially rendering it obsolete.
• When the Ubisoft Connect cache files are corrupted or damaged, it can cause the program to fail to launch. This issue needs to be addressed in order for the program to function properly.
• The installation files of the game may have been corrupted or damaged.

The reasons for the “Unable to find the Ubisoft Game Launcher” error may vary depending on the specific circumstances. However, it is possible to resolve this issue by implementing a series of steps.

Pre-check

If you can’t find the Ubisoft game launcher, apply the following preliminary checks:

• Turn off apps running in the background on the PC.
• Temporarily disable the antivirus or firewall software.
• Restart the PC in Safe Mode.
• Make sure the latest Windows updated installed
• Launch the game from Ubisoft: Many users prefer to map their game to Ubisoft and create a shortcut on their desktop for easy access. However, if you encounter an issue where the game cannot find the Ubisoft game launcher, we suggest opening Ubisoft and launching the game from there as a potential solution.

In the event that your game is still unable to locate the Ubisoft Game Launcher, we recommend following the advanced solution steps outlined below.

Solution 1: Remove the Ubisoft game launcher’s cache folder

To resolve any issues related to corrupted or damaged Ubisoft Connect cache files that may be causing errors preventing the program from launching, it is recommended to delete the cache folder of the Ubisoft game launcher. In the event of encountering such errors, the cache folder can be easily deleted through File Explorer, and several troubleshooting methods can then be implemented to address the issue.

Step 1: Launch the Ubisoft Connect app on your PC.

Step 2: Click on the three lines icon located at the top-left corner of the screen.

Step 3: Select the Settings.

Step 4: Go to the Downloads.

Step 5: Click on the Delete all game installer button.

Step 6: Right-click on the Windows Start Icon and select the Task Manager option.

Step 7: Click on the Processes tab.

Step 8: Locate the Ubisoft Connect, right-click on it, and then the End Task option from the context menu to close the Ubisoft.

Step 9: Press the Windows + E key combination to launch the File Explorer.

Step 10: Navigate to the C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\

Step 11: Click on the Cache folder.

Step 12: Press the Ctrl + C key combination to copy it.

Step 13: Go to the Desktop, press the Ctrl + V key combination to paste it into the Desktop.

Step 14: Go back to the Cache folder and delete it.

Step 15: Close File Explorer.

Step 16: Restart your PC to check if the error persists.

Solution 2: Run the Ubisoft Connect Client in compatibility mode as an administrator

Step 1: Right-click on the Ubisoft Connect client, then click on the Properties from the context menu.

Note: If the Ubisoft Connect app shortcut icon not exist on the Desktop, then you can find the UbisoftGameLuncher.exe file inside C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\ using File Explorer.

Step 2: Click on the Compatibility tab.

Step 3: Check the box for the Run this program in compatibility mode for option, then select your operating system.

Step 4: Scroll down and check the box for the Run this program as an administrator option.

Step 5: Click on the Apply button to save the changes.

Step 6: Click on the OK button.

Step 7: Launch the Ubisoft launcher and try accessing your game to see if the error persists.

Note: Alternatively, you can right-click on the Ubisoft Connect shortcut icon and then select the Run as administrator option from the context menu in order to execute Ubisoft Connect app with administrator privileges.

Solution 3: Verify the integrity of the game files which failed to launch

When a game launcher displays an error message upon running a game, it could be due to an incomplete file installation. Fortunately, Ubisoft has provided a solution by incorporating a feature that can scan and repair corrupted game files. Verifying the game files of the game causing the error “Unable to find the Ubisoft Game Launcher” is necessary to fix any damaged, missing or corrupted files that could affect the game’s launch. It is important to ensure that the integrity of the game files is verified through the launcher. Below are the steps to follow to verify the integrity of the game files.

Step 1: Launch the Ubisoft Connect app on your PC.

Step 2: Click on the Games tab at the top of the screen next to News to enter your game library.

Step 3: Click on the game you wish to verify especially the game prompting the error “Unable to find the Ubisoft Game Launcher”.

Step 4: Select the Properties from the left side menu.

Step 5: Click on the Verify files button under the Local files section.

Step 6: Click on Repair button after the verification to fix the corrupt or broken game files.

Step 7: Close the Ubisoft Connect app.

Step 8: Start the Ubisoft game launcher to download the faulty game files.

Step 9: Try to play your game and check if the error persists.

Solution 4: Reinstall the game

In the event that the error persists and you continue to receive the error message, it will be necessary to reinstall the affected game, such as Assassin’s Creed. The following steps outline the process for uninstalling the game from Ubisoft:

Step 1: Launch the Ubisoft Connect app on your PC.

Step 2: Click on the Games tab at the top of the screen next to News to enter your game library.

Step 3: Click on the game you wish to verify especially the game prompting the error “Unable to find the Ubisoft Game Launcher”.

Step 4: Select the Properties from the left side menu.

Step 5: Click on the Uninstall button under the Local files section.

Step 6: Close the Ubisoft Connect app.

Step 7: Start the Ubisoft game launcher after a couple of seconds.

Step 8: Search for the game in the search bar, and reinstall it by clicking the Install option.

Solution 5: Reinstall Ubisoft Game Launcher

Step 1: Open the browser.

Step 2: Paste the following link in the browser’s address bar to download the latest version of Ubisoft Game Launcher installation executable file: https://static3.cdn.ubi.com/orbit/launcher_installer/UplayInstaller.exe

Step 3: Click on the Download button.

Step 4: After the download completed, click on the downloaded file at the bottom of your browser and click on the Show in folder option.

Step 5: Right-click on the downloaded file and select the Run as administrator option.

Step 6: The InstallShield Wizard window will open up, click on the Next button.

Step 7: Click on the I accept the terms of the license agreement option to accept the terms and conditions.

Step 8: Click on the Next button.

Step 9: Click on the Install button to proceed for the installation.

Solution 6: Update Ubisoft Connect to the latest version

In the event that none of the aforementioned solutions are effective, reinstalling Ubisoft should be considered as a last resort due to the risk of potential loss of app data. It is highly probable that the game has been irreparably corrupted and reinstalling is the only viable solution. After the reinstallation process, it is advisable to verify if the problem has been resolved. If the issue still persists, proceed to reinstall the launcher.

Step 1: Right-click on the Start button.

Step 2: Type the installed apps, and launch it.

Step 3: Search for the Ubisoft.

Step 4: Click the three dots at the right end of entry.

Step 5: Click on the Uninstall button.

Step 6: Click on the Next button to proceed in the Ubisoft Connect Uninstall window.

Step 7: Leave all boxes unchecked, then click the Uninstall.

Step 8: Go to the Ubisoft Connect page to download the Ubisoft Connect Launcher. From there you can download the app for PC, Android, and iOS.

Step 9: Click on the Download for PC button located at the top right of the page to download the latest version of Ubisoft Connect app.

Step 10: Right-click on the downloaded UbisoftConnectInstaller installation executable file and select the Run as administrator option from the context menu in order to start the installation wizard with administrator privileges.

Note: If the Ubisoft Connect installation fail to install on your computer, this may be due to the corrupted installation media. Do make sure to download a fresh copy of the installation file and then execute the installation with administrator privileges.

Step 11: Select the Yes option on the User Account Control prompt.

Step 12: Select the Installer Language and click on the OK button.

Step 13: Click on the I Accept button on the License Agreement page to accept the terms and conditions.

Step 14: Click on the Browse button to select the file directory where you prefer to install the Ubisoft Game Launcher, and then click on the OK button.

Step 15: Click on the Install button to proceed the installation.

Step 16: Check the Run Ubisoft Connect box to run the Ubisoft Connect Game Launcher after the installation.

Step 17: Click on the Finish button to complete the process.

Step 18: Launch your game and see if the error is fixed.

Conclusion

In conclusion, it can be frustrating when a game like Unity fails to launch, but there are several steps you can take to troubleshoot the issue. Updating Ubisoft Connect to the most recent version, running the game with administrator rights, verifying game files, updating Windows, and closing background programs are all potential solutions. By following these steps, you can hopefully get Unity up and running smoothly once again.

Reference

• Ubisoft Article: Installing or re-installing Ubisoft Connect PC
• Ubisoft Article: Troubleshooting technical issues on PC