Solved: How do I fix Synology DiskStation DS418 login problem after reset?

Problem Symptom

I have a DS418. My LAN has only static IP addresses without DHCP. I installed the Synology Assistant program onto my laptop. Initially, I was able to connect to the DS418 using a static IP address and I downloaded and installed the latest DSM software. After the DS418 rebooted itself and now I cannot connect to the DS418.

I have inserted a paper clip into the reset button and, after 4 seconds, removed the paper clip. My understanding is this would reset so I could once again try to connect using the Synology Assistant program.

When I try to connect using the Synology Assistant program, it shows the DS418 exists.

I double-click on the DHCP and the program asks for a login but there is no any login credential configure after reset. I cannot get that far in the configuration process.

Click on Next. It asks for a static IP.

Initially, I had assigned 192.168.0.36 and was able to connect to the DS418. Now I enter 192.168.0.36 and the Synology Assistant program prompt that IP address is in use and asks to enter an administrator account.

I cannot enter an administrator account because I cannot connect to the DS418. What must I do to connect to the DS418 so that I can enter an administrator account to continue the configuration?

Follow the below solution steps to resolve the issue.

Solution

Step 1: Enter find.synology.com in the address bar of web browser to open Web Assistant page or open the Synology Assistant desktop utility.

Step 2: Find Synology DiskStation DS418.

Step 3: Double-click on the field showing Synology DiskStation DS418.

Step 3: At the login page, enter the system’s default username admin and leave the password field blank.

Step 4: Click the Sign In button.

Step 5: Continue through the proceeding steps to resetting password for administrator account.

Reference

• Synology DiskStation DS418
• Synology Knowledge Center > How do I reset my Synology NAS? (For DSM 6.2.3 or earlier)
• Synology Knowledge Center > How do I sign in if I forgot the password for my administrator account?

Forgot Synology password