Solved: How do I fix Synology DiskStation DS418 login problem after reset?

Problem Symptom

I have a DS418. My LAN has only static IP addresses without DHCP. I installed the Synology Assistant program onto my laptop. Initially, I was able to connect to the DS418 using a static IP address and I downloaded and installed the latest DSM software. After the DS418 rebooted itself and now I cannot connect to the DS418.

Solved: How do I fix Synology DiskStation DS418 login problem after reset?

I have inserted a paper clip into the reset button and, after 4 seconds, removed the paper clip. My understanding is this would reset so I could once again try to connect using the Synology Assistant program.

When I try to connect using the Synology Assistant program, it shows the DS418 exists.

When I try to connect using the Synology Assistant program, it shows the DS418 exists.

I double-click on the DHCP and the program asks for a login but there is no any login credential configure after reset. I cannot get that far in the configuration process.

I double-click on the DHCP and the program asks for a login but there is no any login credential configure after reset. I cannot get that far in the configuration process.

Click on Next. It asks for a static IP.

Click on Next. It asks for a static IP.

Initially, I had assigned 192.168.0.36 and was able to connect to the DS418. Now I enter 192.168.0.36 and the Synology Assistant program prompt that IP address is in use and asks to enter an administrator account.

I cannot enter an administrator account because I cannot connect to the DS418. What must I do to connect to the DS418 so that I can enter an administrator account to continue the configuration?

Follow the below solution steps to resolve the issue.

Solution

Step 1: Enter find.synology.com in the address bar of web browser to open Web Assistant page or open the Synology Assistant desktop utility.

Step 2: Find Synology DiskStation DS418.

Step 3: Double-click on the field showing Synology DiskStation DS418.

Step 3: At the login page, enter the system’s default username admin and leave the password field blank.

At the login page, enter the system's default username admin and leave the password field blank.

Step 4: Click the Sign In button.

Step 5: Continue through the proceeding steps to resetting password for administrator account.

Reference