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Solved: How do I fix Netflix D7356 error on Microsoft Edge

By: Author Alex Lim

Posted on  - Last updated:

Categories Microsoft, Troubleshooting

Problem Symptom

A lot of users reported a D7356 error display when trying to play a video on Netflix. The detailed error message is as below:

Pardon the interruption
Sorry, we’re having trouble with your request
Error code: D7356

Solved: How do I fix Netflix D7356 error on Microsoft Edge

Solved: How do I fix Netflix D7356 error on Microsoft Edge

Follow the below solution steps to resolve the Netflix D7356 error issue.

Content Summary

Potential Causes
Pre-check
Solution 1: Update Microsoft Edge
Solution 2: Disable Hardware Acceleration
Solution 3: Use other browsers
Solution 4: Use Netflix app
Solution 5: Customise 3D settings for the browser
Reference

Potential Causes

  • Outdated or unsupported browser

Pre-check

  • Ensure your Internet connection is stable.

Solution 1: Update Microsoft Edge

Step 1: Open the Microsoft Edge browser.

Step 2: Click on the three-dot icon to open the Settings menu.

Click on the three-dot icon to open the Settings menu.

Step 3: Click on the Help and feedback option.

Step 4: Click on the About Microsoft Edge option.

Click on the Help and feedback option. Click on the About Microsoft Edge option.

Step 5: Microsoft Edge will download and install any available updates automatically.

Step 6: Once completed, you will then be prompted to Restart the browser.

Step 7: Try Netflix again.

Solution 2: Disable Hardware Acceleration

Step 1: Open the Microsoft Edge browser.

Step 2: Click on the three-dot icon to open the Settings menu.

Step 3: Click on the System option.

Step 4: Click on the System on the left sidebar. Alternatively, you can use this path to access the system settings: edge://settings/system

Step 5: Toggle off the Use hardware acceleration when available option.

Step 6: Click the Restart button.

Toggle off the Use hardware acceleration when available option. Click the Restart button.

Solution 3: Use other browsers

Some of the users at various discussion groups reported that turning off the Use hardware acceleration when available option may fix the D7356 error. But disabling the hardware acceleration option resulted in another error D7701-1003. You may like to login to Netflix using other browsers instead of Microsoft’s Edge Chromium browser because it was basically a browser-related problem.

Disabling the hardware acceleration option resulted in another error D7701-1003.

Solution 4: Use Netflix app

If streaming using a browser brings you so much trouble, you can always use the dedicated Netflix app on mobile or smart TVs to stream content without much interruption.

Solution 5: Customise 3D settings for the browser

Note: This workaround is only applicable for Microsoft Edge Beta using the Integrated Graphics card.

Step 1: Go to Start and search for Control Panel.

Step 2: Open the NVIDIA Control Panel.

Go to Start and search for Control Panel. Open the NVIDIA Control Panel.

Step 3: Click on the Manage 3D settings at the left sidebar.

Step 4: Select the Program Settings tab.

Step 5: Click on the drop-down menu for 1. Select a program to customize.

Step 6: Look for your browser in the list then click on it. If your browser is not in the list, then click on Add button and search for your Browser.

Look for your browser in the list then click on it. If your browser is not in the list, then click on Add button and search for your Browser.

Step 7: Choose a different graphics card for 2. Select the preferred graphics processor for this program.

Step 8: Restart your browser,

Step 9: Try Netflix again.

Reference