Skip to Content

[Solved] How to Fix Microsoft LifeCam Cinema “Setup cannot continue because an unexpected error has occurred”

When you try to start or install LifeCam HD-5000, Lifecam VX-6000, VX-3000, and VX-2000 models, the Lifecam.exe initialization error with message “Setup cannot continue because an unexpected error has occurred” prompt. Follow the below resolution method to fix this error.

[Solved] How to Fix Microsoft LifeCam Cinema "Setup cannot continue because an unexpected error has occurred"

[Solved] How to Fix Microsoft LifeCam Cinema “Setup cannot continue because an unexpected error has occurred”


Content Summary

Solution 1: Plug LifeCam into USB type 3 slot
Solution 2: Update Java to the latest version
Solution 3: Update LifeCam to the latest firmware
Solution 4: Update LifeCam to the latest driver
Solution 5: Update or Uninstall ASUS AI Suite

Solution 1: Plug LifeCam into USB type 3 slot

Step 1: Unplug the camera and plug it into the USB 3.0.

USB 3.0

USB 3.0

Step 2: Let the driver installed on that USB hub, then restart the PC.

Step 3: Start the LifeCam application software.

Solution 2: Update Java to the latest version

Step 1: Visit Verify Java Version page using browser.

Step 2: Click on Agree and Continue button.

Step 3: Follow the on-screen prompts, then restart the computer.

Step 4: Visit Download Java for Windows page using browser.

Step 5: Click on Agree and Start Free Download button.

Step 6: Open the downloaded executable file and follow the on-screen prompts to complete the installation of the latest Java version.

Step 7: Restart your PC.

Solution 3: Update LifeCam to the latest firmware

Step 1: Press Windows key + R to open the Run dialog box.

Step 2: Type appwiz.cpl and press Enter to open Programs and Features menu.

Step 3: Scroll down through the list of installed applications and locate the LifeCam HD installation. Right-click on it and choose Uninstall from the context menu.

Step 4: Follow the instructions to complete the uninstallation, then restart your PC.

Step 5: Visit the Microsoft Accessories Support page using the browser to download firmware, drivers, and software for Microsoft LifeCam cameras. The current list as below:

Step 6: Download the firmware revisions associated with your LifeCam model.

Step 7: Double-click the download installation executable to open it and follow the on-screen instructions to complete the installation.

Step 8: Restart your PC.

Solution 4: Update LifeCam to the latest driver

Step 1: Press Windows key + R to open the Run dialog box.

Step 2: Type devmgmt.msc and press Enter to open Device Manager. Click Yes to grant administrative privileges if UAC (User Account Control) prompt.

Step 3: Scroll through the list of installed devices and expand the drop-down menu associated with Cameras. Right-click on the entry associated with LifeCam and click on Update driver from the context menu.

Update driver for LifeCam

Update driver for LifeCam

Step 4: Click on the Search automatically for updated driver software.

Search automatically for updated driver software

Search automatically for updated driver software

Step 5: If a new driver version is found, follow the on-screen prompts to download and install the update.

Step 6: Restart your PC.

Solution 5: Update or Uninstall ASUS AI Suite

Step 1: Press Windows key + R to open the Run dialog box.

Step 2: Type appwiz.cpl and press Enter to open Programs and Features menu.

Step 3: Scroll down through the list of installed applications and locate the ASUS AI Suite installation. Right-click on it and choose Uninstall from the context menu.

Step 4: Follow the instructions to complete the uninstallation, then restart your PC.

Step 5: Visit the ASUS Driver & Tools page, select the appropriate OS and download the latest patched version of ASUS AI Suite.

Step 6: Double-click the downloaded installation executable and follow the on-screen prompts to complete the installation.

Step 7: Restart your PC.

Ads Blocker Image Powered by Code Help Pro

Ads Blocker Detected!!!

We have detected that you are using extensions to block ads. We need money to operate the site, and almost all of it comes from online advertising. Please support us by disabling these ads blocker.

Please disable ad blocker