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[Solved] How to Fix Hulu Connection “Error code: 5005” During Playback

Hulu users are reported playback failed with error code 5005 especially on Xbox One and PC. The Detail error message as below:

Connection error
Your network disconnected during playback. Please check your internet connection and try again. For more troubleshooting information, visit
Error code: 5005

[Solved] How to Fix Hulu Connection "Error code: 5005" During Playback

Content Summary

Solution 1: Common Workarounds
Solution 2: Delete Cookies and Clear Cache
Solution 3: Check Hulu Account Status
Solution 4: Verify Hulu Server Status
Solution 5: Update Web Browser
Update Google Chrome
Update Mozilla Firefox
Update Opera

Solution 1: Common Workarounds

Perform the following basic fixes that work in addressing most of the Hulu errors:

  • Ensure Internet connection is functioning optimally as per the recommendations stated in Hulu Help Center.
    • 3.0 Mbps for Hulu’s Streaming Library
    • 8.0 Mbps for live streams
    • 16.0 Mbps for 4K content
  • Close the Hulu app (Android | iOS | Microsoft) and restart it.
  • Switch the internet connection or using a wired network.
  • Power-cycle the device and the router or modem.
  • Reinstall Hulu app.
  • Try streaming using a different device or browser. If Hulu works on other browsers, try clearing the cache and cookies from the browser (Refer to next Solution steps)

Solution 2: Delete Cookies and Clear Cache

Step 1: Open the browser and click on the three buttons on the top-right corner.

Step 2: Go to More Tools > Clear Browsing Data…

Step 3: Select the Time range to All time and click on the Clear data button to start to clear the cache and cookies that have corrupted.

Delete Cookies and Clear Cache

Solution 3: Check Hulu Account Status

Step 1: Go to Hulu account page.

Step 2: If you are getting any kind of alert on the account, follow the instructions given.

Step 3: Log out from the Hulu account.

Step 4: Clear the cookie from your web browser.

Step 5: Clear the cookies browser.

Step 6: Log in again.

Solution 4: Verify Hulu Server Status

Visit Downdetector and to see if Hulu is currently experiencing any server issues.

Hulu Downdetector

Hulu Outage Report

Additionally, you should also visit Hulu’s Twitter account for any news related to the outage.

Huli's Twitter account

Solution 5: Update Web Browser

This solution steps application for PC only.

Update Google Chrome

Step 1: Start Google Chrome.

Step 2: Click on the Action button (three-dot icon) in the top right corner.

Step 3: Go to Help > About Google Chrome.

Go to Help > About Google Chrome.

Step 4: Chrome will begin to scan to check if a new version is available.

Step 5: You will be prompted to install the new update if available.

Step 6: Chrome browser will need to relaunch.

Relaunch Google Chrome after update.

Reference: Update Google Chrome

Update Mozilla Firefox

Step 1: Start Firefox.

Step 2: Click on the Action button from the top-right corner.

Step 3: Go to Help > About Firefox.

Update Firefox browser.

Step 4: Click on Restart to update Firefox (if a new version is available) and wait for the process to complete. Click Yes to grant administrative privileges if UAC (User Account Control) prompted.

Step 5: Firefox will need to restart after the update installed.

Reference: Update Firefox to the latest release

Update Opera

Step 1: Start the Opera browser.

Step 2: Click on the Opera logo for menu options.

Step 3: Click on Update & Recovery… option.

Update & Recovery… option in Opera menu.

Step 4: The Opera Update and Recovery window will open and start checking for updates.

Step 5: Updates will be automatically installed if any available.

Reference: Opera 68.0.3618.104 Stable update

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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