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[Solved] How to Fix “Error Code: 1060” when Amazon Prime Video Streaming, Download and Playback

Some Amazon Prime Video users reported that the screen goes black, unable to stream and download video content. The Error Code 1060 appears after around 2 to 15 minutes, together with Retry and Cancel buttons. The same issue happens on PC, Android, Blu-ray players and a wide selection of smart TV as well.

Below is the detail error message is shown on screen:

Ensure that your device is connected to the Internet and then Retry. If the connection works, but you are still seeing this message, restart the app or contact Amazon Customer service at www.amazon.com/videohelp.
Error Code: 1060

Amazon Prime Error Code 1060 usually caused by low bandwidth issues. Follow the below resolution methods to fix this error message.

Content Summary

Solution 1: Restart or Reset Router/Modem
Solution 2: Switch to Ethernet (Cabled) Network
Solution 3: Verify Minimum Bandwidth Requirements
Solution 4: Disable Proxy
Solution 5: Remove VPN Client

Solution 1: Restart or Reset Router/Modem

Step 1: To reboot the router/modem, press the dedicated On/Off button twice. Press it once to turn the device off, then wait for at least 30 seconds before pressing the button once again. Or disconnect the power cable from the power outlet and wait for 30 seconds or more before plugging it back in.

Step 2: If the same error still shows after reboot, then proceed to reset the router. Use a sharp object to reach the Reset button on the back of the device. Press it down and hold for 10 seconds or more.

Solution 2: Switch to Ethernet (Cabled) Network

Switch to an ethernet (cabled) connection or using a Wi-Fi expander to ensure the signal is strong enough to sustain HD playback.

Solution 3: Verify Minimum Bandwidth Requirements

Step 1: Close running application software and any other tab on the browser.

Step 2: Visit Speedtest from any browser and click on GO to initiate a network speed test. Wait for the operation is complete, then analyze the results.

Speedtest GO

Speedtest GO

Step 3: If the DOWNLOAD bandwidth is lower than 4 Mbps, you will need to upgrade to a better internet connection plan.

Speedtest result for DOWNLOAD bandwidth

Speedtest result for DOWNLOAD bandwidth

Solution 4: Disable Proxy

Step 1: Press Windows key + R to open Run box.

Step 2: Type ms-settings:network-proxy and press Enter to open the Proxy tab of the Settings.

Step 3: Move over to the right section and scroll down to the Manual Proxy setup.

Step 4: Uncheck the Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) option.

Step 5: Close the Settings menu and restart the PC.

Solution 5: Remove VPN Client

Step 1: Press Windows key + R to open Run box.

Step 2: Type appwiz.cpl and press Enter to open the Programs and Features screen.

Step 3: Locate the VPN client by scrolling down through all installed applications.

Step 4: Right-click on it and choose Uninstall from the context menu.

Step 5: Restart the PC.

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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