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Solved: Dell audio headphone jack port not detected, working, recognized problem when plugged in

Problem Symptom

Dell laptop user reported the audio speakers work fine but it does not seem to detect when headphones are plugged in the headphone jack. The sound remains output from the speakers. This technical issue reported happen on Dell latitude, Inspiron, XPS, Vostro, and Alienware with windows 10 and Windows 11 installed.

Solved: Dell audio headphone jack port not detected, working, recognized problem when plugged in

Follow the below solution steps to resolve Dell audio headphone jack port not detected, working, recognized problem when plugged in issue.

Solution 1: Make sure the headset is fully plugged in

Some user discovered that the audio jack is much more tight than other laptops, so you have to plug the headset earphones with a bit more pressure until you hear a click sound.

Solution 2: Plug in headset earphones before Windows boot up

Some user feedback that plugging in the headset earphones before start or reboot Windows will not have this issue.

Solution 3: Reinstall audio driver

Step 1: Open the Start Menu and search for Task Manager. Or you can press Ctrl + Shift + Esc key together to open the Task Manager.

Step 2: Click on the Startup tab.

Step 3: Select the HD Audio Background Process.

Step 4: Click on the Disable button located at the bottom-right corner.

Step 5: Perform the same steps to disable the Realtek HD Audio Manager as well.

Disable HD Audio Background Process to startup in Task Manager.

Step 6: Click on the Processes tab.

Step 7: Select the HD Audio Background Process, there are two processes.

Step 8: Click on the End task button located at the bottom-right corner.

End task HD Audio Background Process in Task Manager

Step 9: Press Windows + X keys together then click on the Device Manager option.

Step 10: Click on the Audio inputs and outputs option to expand the driver list.

Step 11: Locate the microphone drivers or headset drivers called Speakers / Headphones (Realtek Audio).

Step 12: Right-click on the driver and select the Uninstall driver option from the context menu.

Uninstall driver of Speakers / Headphones (Realtek Audio) in Device Manager

Step 13Restart your PC and Windows will attempt to reinstall the driver.

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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