Solved: How do I fix 0x887c0032 Error Can’t Play Video or Audio and Cut Off Randomly?

Problem: Windows user reported video and audio sound stops playing with Error Code 0x887c0032 prompted when trying to play. The same error happens when playing MP3/MP4, YouTube, Windows Media Player, Groove Music app, Movies & TV app, Media Player app, Xbox Video Music Pass, after Windows restarted, and reinstall the app.

The detail error message as below:

Can’t play Video or Audio
Error Code 0x887c0032

Can't play Video or Audio. Error Code 0x887c0032
Can’t play Video or Audio. Error Code 0x887c0032
Can't play Video or Audio. Error Code 0x887c0032
Can’t play Video or Audio. Error Code 0x887c0032
Can't play Video or Audio. Error Code 0x887c0032
Can’t play Video or Audio. Error Code 0x887c0032
Can't play Video or Audio. Error Code 0x887c0032
Can’t play Video or Audio. Error Code 0x887c0032

Follow below solution steps to troubleshoot and fix Error 0x887c0032.

Content Summary

Potential Causes
Solution 1: Check Volume State
Solution 2: Playing Audio Troubleshooter
Solution 3: Restart Windows Audio Endpoint Builder Service
Solution 4: Reset Media App
Solution 5: Update Graphics Card and Audio Drivers
Solution 6: Download and Install Optional Windows Updates
Solution 7: Use Other Media Player

Potential Causes

  • Interference by Windows Audio Endpoint Builder service
  • Universal Windows Platform (UWP) app
  • Corrupted entries in Windows Registry
  • Misconfigured system files in Windows
  • Incompatible video or audio driver

Solution 1: Check Volume State

Step 1: Right-click on the sound icon.

Step 2: Open Volume Mixer.

Step 3: Confirm not muted and increase the volume.

Solution 2: Playing Audio Troubleshooter

The audio troubleshooter might be able to fix audio problems automatically.

Step 1: Select Start > Settings > Update & Security.

Step 2: Click on the Troubleshoot at the left pane.

Step 3: In case you are facing issues with playing audio files, click on Run the troubleshooter button under Playing Audio section.

Run the troubleshooter for playing audio
Run the troubleshooter for playing audio

If the error shows up while playing video files, then click on Run the troubleshooter button under Video Playback section.

Run the troubleshooter for video playback
Run the troubleshooter for video playback
Video Playback Troubleshooter
Video Playback Troubleshooter

Step 4: The Troubleshooter tool will start to scan your PC for issues related to audio or video playback.

Step 5: If any issue is found, proceed with applying the fix.

Step 6: Restart your PC.

Reference: Microsoft Support > Fix sound problems in Windows 10

Solution 3: Restart Windows Audio Endpoint Builder Service

This is confirmed that Windows Audio Endpoint Builder service tends to cause interference and to refuse to provide the necessary dependencies for video and audio playback.

Step 1: Press Windows + R key to open a Run dialogue box.

Step 2: Type services.msc and press Enter to open the Services window. If the UAC (User Account Control) prompted then click Yes to grant administrative access.

Step 3: Scroll down the list of services to search for Windows Audio Endpoint Builder.

Step 4: Right-click on Windows Audio Endpoint Builder service and select Properties from the context menu.

Step 5: Go to the General tab.

Step 6: Make sure that Startup type set to Automatic.

Windows Audio Endpoint Builder service startup automatically
Windows Audio Endpoint Builder service startup automatically

Step 7: Restart your PC.

Reference: Blizzard Forums > GAME AUDIO RANDOMLY CUTTING OUT

Solution 4: Reset Media App

Reset Movies & TV and Groove Music apps might fix the issue of 0x887c0032 error.

Step 1: Press Windows + I keys to open the Settings app.

Step 2: Click on the Apps option from the settings menu.

Step 3: Look for Movies & TV app in the list and click on it.

Step 4: Click the Advanced options hyperlink below the Microsoft Store entry.

Advanced options for Movies & TV
Advanced options for Movies & TV

Step 5: Click the Reset button, then confirm to initiate the process to clean up the Movies & TV App’s Cache.

Reset for Movies & TV app
Reset for Movies & TV app

Step 6: Repeat the same steps for Groove Music apps.

Advanced options for Groove Music
Advanced options for Groove Music
Reset for Groove Music app
Reset for Groove Music app

Step 7: Restart the computer.

Reference: Microsoft Support > Movies & TV help

Solution 5: Update Graphics Card and Audio Drivers

Step 1: Press the Windows + “R keys to open the Run box.

Step 2: Type devmgmt.msc and click on the OK button.

Step 3: Expand the Display adapters.

Step 4: Right-click on your graphics card and choose the Update driver option from the context menu.

Step 5: Click on the Search automatically for the drivers or Search automatically for updated driver software option.

Click on the Search automatically for the drivers or Search automatically for updated driver software option.
Click on the Search automatically for the drivers or Search automatically for updated driver software option.

Step 6: Windows will start to look for a newer version of the driver from the Internet. If available, you will be prompted about the same.

Step 7: If the newer version of the driver found, proceed with the installation.

Step 8: Restart your PC.

Step 9: Perform the same update driver process for Audio inputs and outputs and Sound, video, and game controllers.

Solution 6: Download and Install Optional Windows Updates

Step 1: Select Start > Settings > Update & Security.

Step 2: Click on the Windows Update at the left pane.

Step 3: Locate and click the View Optional updates link at the right pane or below the Check for updates button.

Click the View Optional updates link at the right pane or below the Check for updates button.
Click the View Optional updates link at the right pane or below the Check for updates button.

Step 4: Check all the options under the Driver Updates section.

Step 5: Click the Download and Install.

Check all the optional updates then click the Download and install button.
Check all the optional updates then click the Download and install button.

Step 6: The system will start to download the selected patches and install them.

Step 7: Click the Restart Now.

Solution 7: Use Other Media Player

If none of the above-mentioned solutions working to fix 0x887c0032 error, you may like to consider to try other third-party media player like VLC Media Player, KMPlayer, etc.

Tommy Droste Published by Tommy Droste

, Windows Insider MVP, MCITP EA and SA, studied Information System Engineering and is a keen follower of the Windows ecosystem. I have operates a computer software workshop.