Solved: Why does my Disney Plus Hotstar streaming app keep crashing on any device

Learn how to solve Disney Plus not working issues on any device with some easy steps. Find out the common problems and solutions for Disney Plus streaming issues.

Problem

Some users have reported that Disney Plus app crashes on their devices immediately after pressing “Watch”, preventing them from enjoying their favorite content. Other signs of issues include the app not logging in, website content not loading properly, or unexpected app closes.

Fortunately, there are some ways to fix Disney Plus crashing and get back to watching your favorite shows and movies. In this article, we will show you troubleshooting steps to help resolve common Disney+ streaming app crashes and errors experienced by users on their devices.

Possible Causes of Disney Plus Crashing

Before we get into the solutions, let’s first understand what might be causing Disney Plus to crash on your device. There are several factors that can affect the performance and stability of the app, such as:

• Outdated app or firmware
• Corrupted app data or cache
• Network issues
• Device issues
• Service issues

Solutions for Disney Plus Crashing on Any Device

Now that you know the common causes of Disney Plus not working issues on your device, let’s see how to solve them with some simple and effective solutions. Try the following methods one by one until you find the one that works for you.

Solution 1: Check the Disney Plus Status and Availability

This can help you determine if the service is down or having some technical issues that might be causing it to not work properly. Follow these steps:

• Go to the Disney Plus Help Center and look for any announcements or updates regarding the service status or availability.
• You can also check the Disney Plus X account or other social media platforms for any official statements or notifications from the service.
• You can also use third-party websites like DownDetector or IsItDownRightNow to check the service status or availability based on user reports and feedback.

If the service is down or having some technical issues, you might need to wait until the service is restored or fixed. You can also contact Disney Plus customer support and report the issue or ask for assistance.

Solution 2: Restart Device

This can help clear any temporary glitches or errors that might be affecting the app performance.

1. Press and hold the power button on your remote for a few seconds until you see a menu on the screen.
2. Select Restart or Power off and then Power on, depending on your device model.
3. Wait for your device to reboot and then launch the Disney Plus app again.

Solution 3: Update the Disney Plus App and Device Firmware

This can help fix any compatibility issues and bugs that might be causing the app to crash.

1. To update the Disney Plus app, go to the Google Play Store on your device and search for Disney Plus. If there is an update available, tap on Update and wait for the installation to complete.
2. To update your device firmware, go to the Settings menu on your device and select Device Preferences. Then, select About and then System Update. If there is an update available, follow the on-screen instructions to download and install it.

Solution 4: Clear the App Data and Cache

This can help remove any corrupted or overloaded files that might be affecting the app functionality.

1. Go to the Settings menu on your device and select Apps.
2. Find and select Disney Plus and then select Storage and Cache.
3. Select Clear Data and then Clear Cache and confirm your choice.
4. Launch the Disney Plus app again and sign in with your credentials.

Solution 5: Check Your Internet Connection

To stream Disney Plus content smoothly, you need a minimum download speed of 5 Mbps for HD quality and 25 Mbps for 4K quality.

To check your internet speed, go to the Settings menu on your device and select Network and Internet. Then, select Network Status and then Test Internet Speed. If your speed is lower than the recommended minimum, try the following tips to improve it:

• 1. Move your router closer to your device or vice versa.
  2. Use a wired connection instead of a wireless one, if possible.
  3. Avoid using multiple devices on the same network at the same time.
  4. Restart your router and modem and wait for them to reconnect.
  5. Contact your internet service provider and ask them to troubleshoot the issue.

Solution 6: Try Another Device

This can help you determine if the problem is with your specific device or the app itself. If the app works fine on another device, then you might need to contact the manufacturer of your original device and ask them for assistance. If the app still crashes on another device, then you might need to contact Disney Plus customer support and report the issue.

Solution 7: Contact Disney+ Support

For problems that persist after trying the troubleshooting steps, contact Disney+ support for personalized assistance. The technical experts can investigate account or device-specific issues beyond common resolutions.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions and answers related to Disney Plus crashing on any device.

Question: What devices are compatible with Disney Plus?

Answer: Disney Plus is compatible with a wide range of devices, including Android, iOS, web browsers, Windows, Android TV, Apple TV, Amazon Fire TV, Chromecast, PlayStation, Xbox, and more.

Question: How do I contact Disney Plus customer support?

Answer: You can contact Disney Plus customer support via phone, chat, or email.

Question: How do I cancel my Disney Plus subscription?

Answer: You can cancel your Disney Plus subscription at any time by following these steps:

1. Go to the Disney Plus website and sign in with your credentials.
2. Click on your profile icon in the top right corner and select Account.
3. Click on Billing Details and then Cancel Subscription.
4. Confirm your choice and follow the on-screen instructions.

Summary

In this article, we have shown you how to solve Disney Plus not working issues on any device with some simple and effective solutions. We hope that this guide has helped you resolve the issue and enjoy your favorite content on Disney Plus. If you have any questions or feedback, feel free to leave a comment below.

Disclaimer: The information provided in this article is for informational purposes only and does not constitute professional advice. We are not affiliated with Disney Plus or any of the devices or services mentioned in this article. We do not guarantee the accuracy, completeness, or reliability of the information provided. We are not responsible for any damages or losses that may result from the use of the information provided. Use the information provided at your own risk.