Discover the ideal external user license for building a self-service site in Salesforce Experience Cloud. Learn about Authenticated Service Site User, Customer Community Plus, and more.
Table of Contents
Question
Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports. Users will not be registering deals or participating in any other sales activity.
Which external user license meets these requirements?
A. Authenticated Service Site User
B. External Community Plus
C. External Identity
D. Customer Community Plus
Answer
A. Authenticated Service Site User
Explanation
The Authenticated Service Site User license is designed for external users who need access to a self-service site built using Salesforce Experience Cloud. This license allows users to post questions, read Knowledge articles, and view case reports without participating in sales activities like registering deals.
The other options are not suitable for the given requirements:
B. External Community Plus license provides access to sales features and CRM objects, which are not needed in this scenario.
C. External Identity license is used for managing external user identities and providing single sign-on, but does not grant access to Experience Cloud sites.
D. Customer Community Plus license allows users to create and edit accounts, cases, and custom objects, which exceed the requirements for a self-service site focused on knowledge sharing and case viewing.
Therefore, the Authenticated Service Site User license is the most appropriate choice for Universal Containers’ self-service site.
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