Learn the key factors to consider when creating an HR help desk app using Salesforce Experience Cloud, including user profiles, centralization, and self-service capabilities.
Table of Contents
Question
Northern Trail Outfitters (NTO) is planning to create an HR help desk for its employees. IT recommends using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR help desk app?
A. HR user profile is only available in Employee Cloud with Employee permission set license.
B. HR user profile is only available in Enterprise and Performance Editions with HR permission set license.
C. The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.
D. The HR help desk app can centralize knowledge and self service in to one experience site.
Answer
D. The HR help desk app can centralize knowledge and self service in to one experience site.
Explanation
When building an HR help desk app using Salesforce Experience Cloud, NTO should consider that the app can serve as a central hub for knowledge and self-service resources. By consolidating these elements into a single experience site, employees can easily access the information and tools they need to resolve HR-related issues independently, reducing the workload on the HR team.
Options A and B are incorrect because the HR user profile is not limited to specific editions or permission set licenses. Option C is also incorrect, as the HR help desk app cannot centralize Chatter from all related active Experience Cloud sites in the org.
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