Learn how to use Einstein Generate to create content for Knowledge articles with this guide. Find out how Einstein Generate can analyze emails and use natural language generation to create draft articles.
Table of Contents
Question
Which Einstein capacity uses emails to create content for Knowledge articles?
A. Generate
B. Discover
C. Predict
Answer
A. Generate
Explanation
The correct answer is A. Generate. Einstein Generate is a capacity that uses emails to create content for Knowledge articles. Einstein Generate can analyze the emails from customers and agents and extract the relevant information and insights. It can then use natural language generation to create draft articles that can be reviewed and published by the agents. Einstein Generate can help to automate the process of creating Knowledge articles and improve the quality and consistency of the content.
Einstein Generate uses emails to create content for Knowledge articles. Einstein Generate is a natural language generation (NLG) feature that can automatically write summaries, descriptions, or recommendations based on data or text inputs. For example, Einstein Generate can analyze email conversations between agents and customers and generate draft articles for the Knowledge base.
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