Learn how Einstein Generate, a generative AI capability for CRM, uses emails to create content for knowledge articles, and how this can improve customer service.
Table of Contents
Question
Which Einstein capability uses emails to create content for Knowledge articles?
A. Generate
B. Discover
C. Predict
Answer
A. Generate
Explanation
The correct answer is A. Generate. Einstein Generate is a generative AI capability that creates tailored content for various CRM tasks, such as composing emails, writing knowledge articles, and generating code. Einstein Generate uses natural language processing and natural language generation to analyze data and text, and produce relevant and personalized content. For example, Einstein Generate can use emails from past cases to create content for knowledge articles, which can help agents resolve customer issues faster and more efficiently.
Einstein Generate uses emails to create content for Knowledge articles. Einstein Generate is a natural language generation (NLG) feature that can automatically write summaries, descriptions, or recommendations based on data or text inputs. For example, Einstein Generate can analyze email conversations between agents and customers and generate draft articles for the Knowledge base.
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