Skip to Content

Royal Mail Cyber Incident Disrupts International Deliveries

Earlier this week, the UK’s Royal Mail suffered a “severe service disruption” due to a cyber incident. The issue has disrupted only international shipping; domestic mail remains unaffected.


  • To prevent massive backlogs, Royal Mail is asking customers to not post international items until further notice. They also subscription to service update emails so users can remain informed. The Royal Mail Label/Marking system used for international items was taken out by LockBit ransomware. It is not clear if this was the genuine LockBit, or another actor using the leaked LockBit 3.0 ransomware builder, which could mean the data is not decryptable. To add to the impact, Royal Mail is also involved in a dispute with the Communication Workers Union, over pay and conditions, and is threatening another strike; I bring this up as a scenario to consider in your BCP efforts. Understand where your fallback plan can fail and decide what you’re going to do if it happens now, rather than later, to include management buy-in.


Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

    Ads Blocker Image Powered by Code Help Pro

    Your Support Matters...

    We run an independent site that is committed to delivering valuable content, but it comes with its challenges. Many of our readers use ad blockers, causing our advertising revenue to decline. Unlike some websites, we have not implemented paywalls to restrict access. Your support can make a significant difference. If you find this website useful and choose to support us, it would greatly secure our future. We appreciate your help. If you are currently using an ad blocker, please consider disabling it for our site. Thank you for your understanding and support.