Table of Contents
Question 1
What capabilities do technicians gain access to in Teams with the M365 integration?
A. Only viewing work orders without editing capabilities
B. Access to Copilot features only
C. Viewing and editing work orders, accessing Remote Assistance (RA), and details on next work order
Answer
C. Viewing and editing work orders, accessing Remote Assistance (RA), and details on next work order
Explanation
Technicians gain access to various capabilities in Teams with the M365 integration, including viewing and editing work orders, accessing Remote Assistance, and details on the next work order.
Question 2
How does Copilot assist agents in the Customer Service function?
A. Automating customer interactions
B. Reducing the time spent on project status reports, task planning, and risk assessments.
C. Automating time-consuming tasks, providing guidance, and composing emails
Answer
C. Automating time-consuming tasks, providing guidance, and composing emails
Explanation
Copilot assists agents in customer service by automating time-consuming tasks, offering guidance, and helping compose emails, enhancing their efficiency in dealing with customer-related tasks.
Question 3
How does email generation in Copilot for Sales in Outlook differ from M365 Copilot in Outlook?
A. Generates email responses from past emails only.
B. Generates email responses from your connected CRM.
C. Both Copilots generate responses from an independent source.
Answer
B. Generates email responses from your connected CRM.
Explanation
It highlights a key difference where Copilot for Sales in Outlook generates email responses from your connected Customer Relationship Management (CRM) system, which is a specific feature related to sales activities.
Question 4
State whether the following statement is true or false: Copilot for Sales is experienced within Microsoft Dynamics 365 Sales and Microsoft 365 and connects to other CRMs like Salesforce also.
A. True
B. False
Answer
A. True
Explanation
Copilot for Sales is experienced within Microsoft Dynamics 365 Sales and Microsoft 365, and it has the capability to connect to other Customer Relationship Management (CRM) systems, including Salesforce. This integration allows Copilot for Sales to work seamlessly across different CRM platforms.
Question 5
How can customers directly access Microsoft Threat Intelligence with MDTI?
A. Through a separate subscription
B. By contacting Microsoft’s threat intelligence experts
C. Via the investigative workbench or API
Answer
C. Via the investigative workbench or API
Explanation
Customers can directly access Microsoft Threat Intelligence through the investigative workbench or by using the API (Application Programming Interface). These tools provide a direct interface for working with threat intelligence data.
Question 6
What capability does the integration bring to Microsoft Purview with Security Copilot?
A. Generative AI capabilities for data privacy and compliance use cases
B. Enhanced reporting features
C. Real-time threat monitoring
D. Customizable dashboard options
Answer
A. Generative AI capabilities for data privacy and compliance use cases
Explanation
The integration brings generative AI capabilities to assist with addressing data privacy and compliance use cases, providing innovative solutions in these areas.
Question 7
Security Copilot saves analysts up to 40% of their time on the foundational tasks as investigation and response, threat hunting, and threat intelligence assessments. What is the goal of directing analysts’ attention to incidents that matter?
A. Ignoring incidents with low priority
B. Resolving all incidents with minimal context
C. Resolving incidents more efficiently with critical context and guidance
D. Increasing response time to all incidents
Answer
C. Resolving incidents more efficiently with critical context and guidance
Explanation
Security Copilot aims to save analysts’ time on foundational tasks by focusing their attention on incidents that are more critical and providing essential context and guidance for efficient resolution.
Question 8
Is the following statement true? – Security Copilot is a combination of the most advanced GPT-4 model from OpenAI with a Microsoft developed security specific machine learning model powered by Microsoft’s expertise.
A. True
B. False
Answer
A. True
Explanation
Security Copilot is a combination of the most advanced GPT-4 model from OpenAI with a Microsoft developed security specific machine learning model powered by Microsoft’s expertise.