If you’re facing challenges with receiving a verification code from your Samsung account, this guide will assist you in swiftly resolving the issue. By following these steps, you can restore your account access promptly.
Table of Contents
Fix 1: Verify Mobile Network Connectivity
Confirm that your Samsung Z flip is connected to a stable mobile network. Adequate signal strength is crucial for receiving SMS messages, including verification codes.
Fix 2: Update Samsung Account
Go to ‘Settings’ > ‘Accounts and Backup’ > ‘Accounts’, and select your Samsung account. Tap the three dots in the top right corner and choose ‘About Samsung account’ to check for updates.
Fix 3: Include Country Code
When entering your phone number for two-step verification, always include the country code. This ensures the verification process recognizes your number correctly.
Fix 4: Confirm Phone Number
If there’s a possibility that the verification code was sent to an incorrect number, revisit the number you provided during account setup. It should be accurate and capable of receiving SMS messages.
Fix 5: Inspect Spam Filter Settings
Access the messaging app on your device and navigate to its settings. Look for spam filtering options and ensure they are activated. Adjust any settings as needed to prevent legitimate messages from being filtered out.
Fix 6: Reach Out to Samsung Support
If all else fails, or you cannot access the device linked to your two-step verification, seek assistance from Samsung support in your region.