Table of Contents
Fix 1: Verify Account Details
Firstly, confirm that primary email is authenticated. Use a unique mobile number not linked to another EA account. Ensure all personal details are accurate. For password security, create one with no more than 15 characters, using only letters and numbers.
Fix 2: Check Spam Folder and Email Filters
Verification emails might be misdirected to spam folder. Review email settings to confirm you haven’t inadvertently blocked EA or set up rules that divert these emails. Remove any filters that could obstruct the receipt of verification codes.
Fix 3: Adjust Email Preferences via Epic Games Store
Accessing EA account through the Epic Games Store can sometimes prompt the dispatch of the verification email. In EA account settings, navigate to ‘Email Preferences’ and opt-in for updates on EA products, news, events, and promotions. This action can be crucial for receiving verification emails. After updating preferences, ensure that preferred platforms are correctly listed in the EA app.
Fix 4: Add a Secondary Email or Phone Number
Log in to the EA website and go to account settings or profile. Under contact information or security settings, add an alternative email address or phone number. This step provides an additional method to receive verification codes.
Fix 5: Contact EA Support
If the above steps fail, reach out to EA’s Live support team. They offer chat and callback options for personalized assistance in resolving verification code issues.