Learn how to address a new stakeholder’s dissatisfaction with the project deliverables in this PMP exam question and answer. Find out the best way to manage stakeholder expectations and avoid scope creep.
Table of Contents
Question
A project manager finished reviewing the project deliverables for the current iteration with the customer. A new key stakeholder who just joined the customer’s team, complains that the results do not provide the capabilities the business anticipated.
What should the project manager do to address this issue?
A. Create a change request and update the scope management plan
B. Conduct stakeholder identification and a project objectives review session
C. Update the stakeholder list and fix the deliverables
D. Update the project management plan and lessons learned
Answer
B. Conduct stakeholder identification and a project objectives review session
Explanation
The project manager should conduct stakeholder identification and a project objectives review session to ensure that the new key stakeholder’s expectations and requirements are aligned with the project scope and deliverables. This will help to avoid scope creep and manage stakeholder satisfaction. Creating a change request and updating the scope management plan (A) may be necessary later, but not before engaging with the new stakeholder. Updating the stakeholder list and fixing the deliverables © is premature and may not address the root cause of the issue. Updating the project management plan and lessons learned (D) is also a later step, after resolving the issue with the new stakeholder.
Reference
Project Management Professional PMI-PMP certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Project Management Professional PMI-PMP exam and earn Project Management Professional PMI-PMP certification.