Discover which Microsoft Teams clients (desktop, mobile, browser) support call queues connected to Teams channels, based on official Microsoft documentation and licensing requirements.
Table of Contents
Question
You have a Microsoft Teams Phone deployment that contains a team named Marketing.
The Marketing team contains a channel named Support that has 150 members. All members use a combination of the following Teams client:
- Client 1: Teams desktop client
- Client 2: Teams mobile app for iOS
- Client 3: Teams mobile app for Android
- Client 4: Teams browser client
You plan to create a call queue and add members of the Support channel as call agents.
You need to instruct the call agents to use a supported Teams client.
Which Teams client supports the call queue?
Select only one answer.
A. Client 1 and Client 2 only
B. Client 1 and Client 3 only
C. Client 1, Client 2, and Client 3 only
D. Client 1, Client 2, Client 3, and Client 4
E. Client 1 only
Answer
E. Client 1 only
Explanation
To use a Teams channel call queue, you must have a supported client. The only supported client is the Teams desktop client, which includes both Windows and Mac platforms.
To determine which Microsoft Teams clients support a call queue linked to a channel (like the Marketing team’s Support channel), we analyze client compatibility based on Microsoft’s documentation:
Key Findings
- Teams Desktop Client (Client 1) is fully supported for channel-based call queues. Agents can view, manage, and collaborate on calls directly in the Teams client when the queue is tied to a channel.
- Mobile Apps (Clients 2 & 3) and Browser Client (Client 4) are not supported for channel-linked call queues. Microsoft explicitly states that Teams mobile apps and web browsers lack functionality for channel-integrated call handling.
Why Other Clients Are Excluded
- Mobile Apps: While Teams mobile apps can receive general call queue notifications, they lack integration with channel-specific call management features (e.g., shared voicemail, agent availability toggles).
- Browser Client: Browser-based Teams does not support real-time call queue collaboration or channel-linked workflows.
Correct Answer: E. Client 1 only (Teams desktop client).
This aligns with Microsoft’s requirement that channel-based call queues are managed exclusively via the Teams desktop client to ensure full functionality and collaboration.
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