Discover why creating a Microsoft 365 group is essential for configuring voicemail redirection in Microsoft Teams auto attendants. Learn the prerequisites for seamless call routing.
Table of Contents
Question
You have a Microsoft Teams Phone deployment.
You plan to configure an auto attendant named Autoattend1 that will be used to redirect callers to voicemail.
You need to ensure that you can enable voicemail redirection for Autoattend1.
What should you create first?
Select only one answer.
A. a mail-enabled security group
B. a Microsoft 365 group
C. a resource mailbox
D. a shared mailbox
Answer
To enable voicemail redirection for a Microsoft Teams auto attendant (Autoattend1), you must first create a Microsoft 365 group.
B. a Microsoft 365 group
Explanation
Auto attendants can redirect calls to voicemail. The voice mailbox is associated with a Microsoft 365 group that you specify. You can choose if you want voicemail transcriptions and the “Please leave a message after the tone” system prompt.
Why a Microsoft 365 Group?
Microsoft Teams auto attendants require a Microsoft 365 group to act as the destination for voicemail messages. This group serves as a shared mailbox where voicemail recordings and transcriptions are stored, accessible to all group members. Here’s why this is necessary:
Voicemail Configuration
- When configuring call routing in the Teams admin center, the “Redirect to voicemail” option requires selecting a Microsoft 365 group.
- The group’s mailbox receives voicemail messages, including audio files and text transcriptions (if enabled).
Integration with Teams
- Microsoft 365 groups support seamless integration with Teams channels. For example, voicemail notifications can be forwarded to a designated Teams channel using Power Automate flows or Exchange rules.
- Members of the group receive voicemail notifications in their Outlook inboxes or Teams channels, ensuring timely responses.
Exclusion of Other Options
- Mail-enabled security groups (Option A) lack a shared mailbox, making them unsuitable for storing voicemails.
- Resource mailboxes (Option C) and shared mailboxes (Option D) are not natively supported for auto attendant voicemail redirection in Teams.
Prerequisites for Voicemail Redirection
Before creating the Microsoft 365 group:
- Ensure the auto attendant has a resource account with a Teams Phone Resource Account license.
- Assign a phone number to the resource account if external callers need to dial in.
Steps to Configure Voicemail Redirection
- Create a Microsoft 365 group in the Microsoft 365 admin center.
- In the Teams admin center, navigate to Voice > Auto attendants > Autoattend1.
- Under call routing (e.g., “After hours” or “Holiday” flows), select Redirect to voicemail and choose the Microsoft 365 group.
- Enable voicemail transcription if needed.
By prioritizing Microsoft 365 groups, you ensure compliance with Teams’ architecture and enable efficient voicemail management for callers and users alike.
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