Discover which Microsoft Teams call queue routing method rings all agents at once. Learn why Attendant routing is the correct choice for simultaneous call distribution.
Table of Contents
Question
You have a Microsoft Teams Phone deployment.
You plan to configure a call queue named Queue1.
You need to configure a routing method that ensures that calls to Queue1 ring all assigned call agents at the same time.
Which Routing method should you select?
Select only one answer.
A. Attendant routing
B. Longest idle
C. Round robin
D. Serial routing
Answer
To ensure calls to a Microsoft Teams call queue ring all assigned agents simultaneously, you must select:
A. Attendant routing
Explanation
To ring all users at the same time, you must configure the Attendant routing option. The other options do not ring all call agents at the same time.
Attendant routing
- Rings all agents in the queue at the same time.
- The first agent to answer receives the call.
- Ideal for high-volume queues or scenarios requiring immediate pickup.
Other routing methods (incorrect options)
- Longest idle: Routes calls to agents based on their availability status duration (prioritizes the “longest idle” available agent).
- Round robin: Distributes calls evenly among agents to balance workload.
- Serial routing: Rings agents one by one in a predefined order.
Configuration Steps for Attendant Routing
- Navigate to Teams Admin Center > Voice > Call Queues.
- Under Call answering rules, select Attendant routing.
- Assign agents or groups to the queue.
Attendant routing ensures no delay in connecting callers to the first available agent, optimizing efficiency for urgent or high-priority queues.
Key Takeaway: For simultaneous ringing of all agents in a Teams call queue, always choose Attendant routing. This method is explicitly designed for real-time, concurrent call distribution.
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