Discover how Microsoft Intune and Conditional Access policies cause Error 530002 in Teams Rooms on Android. Learn how to resolve compliance-related sign-in issues for MTRoA devices.
Table of Contents
Question
You have a Microsoft 365 E5 subscription that uses Microsoft Intune.
You have a Microsoft Teams deployment.
You enroll a new Teams Rooms on Android device in Intune.
Users report that the following error displays when attempting to sign in to the device.
Error Code: 530002
Failure Reason: Your device is required to be compliant to access this resource.
You need to identify the cause of the issue.
What should you identify?
Select only one answer.
A. a Conditional Access policy
B. a configuration profile
C. an Endpoint privilege management policy
D. an Enrollment device platform restriction
Answer
The error 530002 (“Your device is required to be compliant to access this resource”) occurs because a Conditional Access policy (Option A) is enforcing device compliance checks during sign-in.
A. a Conditional Access policy
Explanation
If Conditional Access policies are applied to the Teams service, Android devices (including Teams phones, Teams displays, Teams panels, and Teams Rooms on Android) that access Teams must comply with the policies. Otherwise, Conditional Access will prevent users from signing in to or using the Teams app on the devices. In this case, a device compliance policy has been applied to the device, and then referenced in a Conditional Access policy.
Root Cause Analysis
Conditional Access Policy Enforcement
- Conditional Access policies in Microsoft Entra ID require devices to meet Intune compliance standards before granting access to resources like Teams.
- If the Teams Rooms device is non-compliant (e.g., missing security updates, failing firewall checks), Conditional Access blocks sign-in and triggers this error.
Sign-in Frequency Settings
Error 530002 often stems from the Conditional Access “Sign-in frequency” setting, which forces periodic reauthentication. If compliance policies aren’t evaluated quickly enough during token renewal, the device is marked non-compliant, revoking access.
Intune Compliance Policy Conflicts
The device might be enrolled in Intune but fail to meet assigned compliance policies (e.g., minimum OS version, firewall requirements). Non-compliance triggers Conditional Access to block access.
Why Other Options Are Incorrect
- B. Configuration Profile: Manages device settings (e.g., Wi-Fi, certificates) but doesn’t enforce compliance for sign-in.
- C. Endpoint Privilege Management: Governs app elevation rights, unrelated to Teams sign-in compliance.
- D. Enrollment Restriction: Controls device enrollment limits or platform restrictions but doesn’t affect post-enrollment compliance checks.
Resolution Steps
- Review Intune Compliance Policies: Ensure the device meets all assigned requirements (e.g., OS version, Defender status).
- Adjust Conditional Access Policies: Exclude MTRoA devices from strict “Sign-in frequency” rules or use compliant device filters.
- Verify Android Device Administrator Enrollment: Teams Android devices require Device Administrator enrollment in Intune, enabled under Devices > Android > Android Enrollment.
By addressing Conditional Access policy conflicts, you’ll resolve Error 530002 and ensure seamless sign-in for Teams Rooms on Android.
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