Learn the correct way for Microsoft 365 administrators to stop individual users from being able to permanently delete their private chat messages in Microsoft Teams. Configure litigation hold settings to ensure chat data is preserved.
Table of Contents
Question
You work as a Microsoft 365 Administrator for your company. All users have Microsoft 365 licenses.
Users frequently collaborate by using private chats in Microsoft Teams.
You need to ensure that a single user is unable to permanently delete private chats.
Which of the following should you configure?
A. The user’s Microsoft 365 license options in the Microsoft 365 Admin Center.
B. A meeting policy in Microsoft Teams.
C. A litigation hold on the user’s mailbox.
D. A Sensitivity Label in the Security & Compliance Admin Center.
Answer
To ensure that a single Microsoft Teams user is unable to permanently delete their private chats, you should configure:
C. A litigation hold on the user’s mailbox.
Explanation
Placing a litigation hold on a user’s Exchange Online mailbox is the correct way to prevent them from permanently deleting Microsoft Teams chats and channel messages. When litigation hold is enabled, a copy of all the user’s Teams messages will be preserved even if the user deletes them from their Teams client.
The other options are incorrect because:
A. Modifying the user’s Microsoft 365 license options would not impact their ability to delete chats in Teams.
B. A Teams meeting policy controls what meeting-related features a user has access to, but does not govern chat data retention.
D. While Sensitivity Labels can be used to classify and protect Teams data, they do not prevent users from deleting private chats.
To put a mailbox on litigation hold, go to the Security & Compliance Center, search for the user, and place their mailbox on hold. You can also put all mailboxes in the organization on hold if needed. The hold can be indefinite or for a specified duration. Once enabled, Teams chat data for that user will be preserved until the hold is removed, ensuring it is retained even if the user deletes it.
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