Having trouble registering IoT devices in Connected Field Service for Azure IoT Hub? Learn two key reasons that could be behind this issue and how to resolve them.
Table of Contents
Question
Your organization wants to use Connected Field Service for Azure IoT Hub to remotely monitor IoT devices and address issues faster to reduce downtime.
As part of the implementation, you install the Connected Field Service solution and configure it to use Azure IoT Hub.
You discover that you are unable to register IoT devices. You need to determine why.
What are two reasons that could be causing this issue? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. The Connected Field Service solution was installed incorrectly.
B. Prerequisites for the Azure subscription are incomplete.
C. Dynamics 365 is disconnected from Azure.
D. Azure is offline.
Answer
B. Prerequisites for the Azure subscription are incomplete.
C. Dynamics 365 is disconnected from Azure.
Explanation
If you are unable to register IoT devices after installing the Connected Field Service solution and configuring it to use Azure IoT Hub, there are two likely reasons:
B. Prerequisites for the Azure subscription are incomplete. Before installing Connected Field Service, you need to ensure all the Azure subscription prerequisites are met, including having the necessary permissions and a valid subscription. Without the proper prerequisites in place, device registration will fail.
C. Dynamics 365 is disconnected from Azure. Connected Field Service requires a connection between your Dynamics 365 instance and your Azure subscription. If this connection is broken or was never set up properly, you will encounter issues registering devices. Verify the connection is configured correctly.
In summary, the two most probable causes for being unable to register IoT devices in Connected Field Service are incomplete Azure subscription prerequisites (B) and a disconnected or misconfigured link between Dynamics 365 and Azure (C). Address these underlying issues to resolve the device registration problem.
The other options are less likely to be the core problem:
A. An incorrect installation of the Connected Field Service solution itself would generally cause broader issues beyond just device registration.
D. Azure being offline would be a major outage impacting all Azure services, not just Connected Field Service device registration.
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