Learn how to properly update a user’s sign-in name in Microsoft 365 and Power Platform environments without losing application history. Discover the correct solution for maintaining data integrity when changing user information.
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Question
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You administer the Microsoft 365 and Power Platform environments for Contoso, Ltd. The company has a model-driven app that is used to track customer interactions with employees. The app uses standard table types for customers. A user named Elisabeth Rice signs in to the app by using the following sign in name: [email protected].
After marriage, Elisabeth changes her legal name to Elisabeth Mueller.
You need to update the sign in name for the user without losing any application history.
Solution: Ask the Microsoft 365 administrator to sign in to the admin portal and change the username.
Does the solution meet the goal?
A. Yes
B. No
Answer
B. No, the solution does not meet the goal.
Explanation
Asking the Microsoft 365 administrator to change the username in the admin portal will not sufficiently address the problem without potential data loss. Merely changing the username in the admin portal does not ensure that the user’s application history and associated data will remain intact.
To properly update Elisabeth’s sign-in name from [email protected] to [email protected] without losing any application history, you should follow these steps:
- In the Microsoft 365 admin center, navigate to the “Active users” section.
- Find Elisabeth Rice’s user account and select it.
- Click on “Manage username and email” and update the username to [email protected].
- Save the changes.
After updating the username in the Microsoft 365 admin center, you need to perform additional steps in the Power Platform environment:
- Open the Power Platform admin center.
- Navigate to the “Environments” section and select the environment where the model-driven app is located.
- Go to the “Users + permissions” section and find Elisabeth Rice’s user record.
- Update the user’s email address to [email protected] to match the new username.
- Save the changes.
By following these steps, you ensure that the user’s sign-in name is updated consistently across both the Microsoft 365 and Power Platform environments. This approach maintains the integrity of the user’s application history and associated data, preventing any data loss during the process.
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