Updated November 7, 2022: We have updated the rollout timeline below. Thank you for your patience.
New features, currently in public preview, are coming soon to general availability for the Communication Compliance solution in the Microsoft Purview compliance portal.
This message is associated with Microsoft 365 Roadmap ID 88872, 93195.
Detects messages that may suggest customer complaints made on your organization’s products or services, as required by law for regulated industries.This classifier can help customers manage regulatory compliance obligations such as FINRA Rule 4530, FINRA 4513, FINRA 2111, Consumer Financial Protection Bureau, Code of Federal Regulations Title 21 – Food and Drugs, and Federal Trade Commission Act.Microsoft Purview Communication Compliance provides the tools to help organizations detect regulatory compliance violations (e.g. SEC or FINRA), such as sensitive or confidential information, harassing or threatening language, and sharing of adult content. Built with privacy by design, usernames are pseudonymized by default, role-based access controls are built in, investigators are opted in by an admin, and audit logs are in place to help ensure user-level privacy.
Recommended policy actions help organizations discover trends that they may not be aware of, like harassment, threats or sharing of sensitive information. Insights for sensitive information types are surfaced automatically through the existing compliance portal data classification service while insights for machine learning classifiers require an organization to have already configured a policy in Communication Compliance. Insights for both sensitive information types and machine learning classifiers are designed to help organizations holistically set up parameters for internal governance by identifying potential areas of risk and determining the type and scope of communication policies to be configured. Recommended policy actions displays the aggregate number of matches per classification type, with none of the insights containing any personally identifiable information.Microsoft Purview Communication Compliance provides the tools to help organizations detect regulatory compliance violations (e.g. SEC or FINRA), such as sensitive or confidential information, harassing or threatening language, and sharing of adult content. Built with privacy by design, usernames are pseudonymized by default, role-based access controls are built in, investigators are opted in by an admin, and audit logs are in place to help ensure user-level privacy.
When this will happen
Table of Contents
Rollout will begin in mid-October 2022 and is expected to be complete by mid-March 2023 (previously mid-November 2022).
How this will affect your organization
The following features are currently available in public preview and will soon be generally available:
Detect customer complaints. Available as an option in the Communication Compliance policy setup, this new classifier helps detect messages that might indicate customers are submitting complaints about an organization’s products or services. This classifier can help customers manage regulatory compliance obligations such as FINRA Rule 4530, FINRA 4513, FINRA 2111, Consumer Financial Protection Bureau, Code of Federal Regulations Title 21 – Food and Drugs, Federal Trade Commission Act.
Recommended policy actions. Recommended policy actions help organizations discover data risk trends they might not be aware of, like the sharing of sensitive information. Insights for both sensitive information types and trainable classifiers are designed to help organizations identify potential areas of risk and determine the type and scope of policies to be configured. Recommended policy actions displays the aggregate number of matches per classification type, with none of the insights containing any personally identifiable information.
What you need to do to prepare
Microsoft Purview Communication Compliance provides the tools to help organizations detect regulatory compliance violations (e.g. SEC or FINRA obligations), such as inappropriate sharing of sensitive or confidential information, harassing or threatening language, and sharing of adult content. Built with privacy by design, usernames are pseudonymized by default, role-based access controls are built in, investigators are opted in by an admin, and audit logs are in place to help ensure user-level privacy.
Get started with the Communication Compliance solution in the Microsoft Purview compliance portal.
Learn more
- Learn about Communication Compliance
- Learn about trainable classifiers
- Get started with communication compliance – Recommended actions
Message ID: MC439269
Published: 2022-09-26
Updated: 2022-11-07
Cloud instance(s): Worldwide (Standard Multi-Tenant)
Platform(s): US Instances, Web, World tenant
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
