Summary
- Microsoft is applying fair-use limits to additional Copilot Chat features for users who do not have a Microsoft 365 Copilot license.
- Affected users will see in-product messaging when a feature or capacity is unavailable.
- The change applies in commercial tenants and affects Copilot Chat in web, desktop, and mobile apps.
- Admins cannot view or adjust these limits; no direct configuration change is available.
- Microsoft recommends informing the help desk and reviewing Copilot Chat access limits and self-service license request management.
Primary Service: M365 Copilot
Admin Impact: Low
User Impact: Medium
Release Start: 09 Nov 2026
Release End: 09 Nov 2026
Services: M365 Copilot
Category: Stay informed
Tags: User Adoption
History
11/3/2026 Item Added to Message Center
Microsoft Message
Microsoft uses fair use limits for some Copilot features for users without a Microsoft 365 Copilot license.
Features, such as image generation, already use limits, as previously communicated in MC1064749. We are applying this approach to additional Copilot Chat features and capabilities.
Users will be notified in-product if the capacity or feature is not available.
Rollout Schedule
Limits are currently used for some Copilot Chat capabilities and may expand to additional capabilities over time. New Copilot Chat limits will start rolling out on November 9.
Impact on Your Organization
Who is affected
Users without a Microsoft 365 Copilot license in commercial tenants.
Platforms/Services
When using Copilot Chat in apps (web, desktop, and mobile).
What will happen
- Fair use provides users with access to a feature with limits and can vary throughout the day.
- For either type of limit, the user can try the feature or capability again later. Microsoft will be clear on the timeframe in product.
- Responses already in progress will not be interrupted.
- Microsoft sets and manages these limits. Admins can’t view or adjust the limits.
Action Required/Recommendations
No action is required.
We recommend that admins:
- Inform help desk staff that some Copilot Chat capabilities will be limited for users without a Microsoft 365 Copilot license.
- Review Limits for features and capabilities in Microsoft Copilot Chat | Microsoft Support for more information about how access may vary.
- Review Manage self-service license requests in the Microsoft 365 admin center to understand how your organization can manage self-service license requests.
Compliance considerations
No compliance considerations identified, review as appropriate for your organization.