Summary
- Microsoft Viva Insights Copilot Analytics is adding value insights to the Agent 365 Dashboard.
- The dashboard will now show estimated Agent Assisted Hours and inferred task insights to explain what work agents are supporting.
- The update applies to organizations using Viva Insights Copilot Analytics and to users who can access the Agent 365 Dashboard, including business leaders, adoption specialists, and admins.
- Viva Insights admins can customize task times, which affects the Agent Assisted Hours metric; existing access controls remain in place and no new dashboard-specific controls are added.
Primary Service: Viva
Admin Impact: Medium
User Impact: Medium
Release Start: Unknown
Release End: Unknown
Services: Viva
Category: Stay informed
Tags: Admin Action, Feature Update, User Adoption
History
9/22/2026 Item Added to Message Center
Microsoft Message
Customers can now view value insights in the Agent 365 Dashboard in Microsoft Viva Insights (Copilot Analytics). These insights help business leaders and change and adoption specialists understand not only whether agents are being used, but also the estimated assisted hours agents provide and the types of work contributing to that value. This update builds on the existing Agent 365 Dashboard adoption experience by connecting agent activity with a clearer view of the work agents support across the organization.
Rollout schedule
Public Preview / Frontier (Worldwide): Beginning in early October 2026 and expect to complete in mid-October 2026
Impact on your organization
Who is affected
- Organizations using Microsoft Viva Insights Copilot Analytics
- Users who have access to the Agent 365 Dashboard
- Business leaders, adoption specialists, and administrators responsible for monitoring agent adoption and usage
Platforms and services
- Copilot Analytics
What will happen
A new Agent assisted hours metric will be available in the Agent 365 Dashboard, which will provide users with an estimated human-equivalent capacity provided by agents. New inferred task insights will also help explain the types of work that contribute to agent activity, which will be available across all agents and per-agent. Both these measures will be available throughout the dashboard, including on the Overview page.
Overview: Users can also view trends over time for agent assisted hours and task completion rates in the updated Adoption and Impact tab, as well as at an agent-level.
Agent 365 Dashboard adoption and impact:
Viva Insights administrators will have the ability to customize task times, which will be reflected in the agent assisted hours metric.
Existing Viva Insights access controls and permissions continue to apply. A new control will be introduced to determine whether customization is enabled for the tenant.
No new dashboard-specific access controls are introduced with this update.
Action required and recommendations
No action is required before rollout. We recommend that administrators:
- Review the new value reporting and inferred task insights for potential effects on reporting and governance practices.
- Verify which users have access to the Agent 365 Dashboard through existing Viva Insights controls at the user, group, and tenant levels.
- Update internal training and adoption materials to explain Agent Assisted Hours and inferred task insights.
- Review existing governance practices related to analytics reporting.
- Consult works councils or employee representatives, if applicable, before broad organizational use.
Learn more: once the feature is live, documentation will be available at the following link –
- Connect to the Agent Dashboard | Microsoft Learn
Compliance considerations
No compliance considerations identified, review as appropriate for your organization.