Summary
- Dynamics 365 Contact Center is gaining a data masking capability to help protect customer PII stored in your repository.
- Customer service representatives will be able to manually redact individual customer messages in addition to the existing automatic masking rules.
- The feature is intended to reduce the risk of sensitive customer data being retained in chat/message repositories.
- Microsoft states this is for awareness only and no admin action is required.
Microsoft 365 Message Center ID: MC1466584
Primary Service: D365 Apps
Admin Impact: Low
User Impact: Medium
Release Start: 30 Sept 2026
Release End: 30 Sept 2026
Last Modified: September 4, 2026
Category: Stay informed
Tags: New feature
Status: Launched
Products & Platforms: Dynamics 365 Apps
Microsoft Message
We are announcing the ability to use data masking to protect customer data in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2026.
History
9/3/2026 Item Added to Message Center
How does this affect me?
With this feature, customer service representatives can select individual messages from the customer and redact them, so the customer’s PII isn’t stored in your repository. This feature complements the existing automatic data masking rules with both automatic and manual masking.
What action do I need to take?
This message is for awareness, and no action is required.