Summary
We are announcing the ability to manage overnight shifts as a single continuous schedule in Dynamics 365 Contact Center. This feature will reach general availability on October 2, 2026.
Microsoft 365 Message Center ID: MC1465983
Last Modified: September 2, 2026
Category: Message Center
Tags: New feature
Status: Launched
Products & Platforms: Dynamics 365 Apps
How does this affect me?
With this feature, supervisors can now create and manage overnight shifts that span across midnight while maintaining a single continuous shift experience. Activities, breaks, meals, and ad-hoc work can be scheduled anywhere within the overnight shift and remain part of a single continuous itinerary. Supervisors can view and manage the entire shift without manually splitting schedules across calendar days. Activities that cross midnight are preserved as a single record and are not divided into separate activities.
What action do I need to take?
This message is for awareness, and no action is required.