Summary
- Dynamics 365 Contact Center is adding support for managing overnight shifts as one continuous schedule instead of splitting them at midnight.
- Supervisors can schedule activities, breaks, meals, and ad-hoc work across midnight while keeping them in a single itinerary.
- Shift records that cross midnight will remain intact as one activity record, improving schedule management and visibility.
- This is an informational notice for a new feature; no admin action is required.
Microsoft 365 Message Center ID: MC1465983
Primary Service: D365 Apps
Admin Impact: Low
User Impact: Medium
Release Start: 02 Oct 2026
Release End: 02 Oct 2026
Last Modified: September 2, 2026
Category: Stay informed
Tags: New feature
Status: Launched
Products & Platforms: Dynamics 365 Apps
History
9/2/2026 Item Added to Message Center
Microsoft Message
We are announcing the ability to manage overnight shifts as a single continuous schedule in Dynamics 365 Contact Center. This feature will reach general availability on October 2, 2026.
How does this affect me?
With this feature, supervisors can now create and manage overnight shifts that span across midnight while maintaining a single continuous shift experience. Activities, breaks, meals, and ad-hoc work can be scheduled anywhere within the overnight shift and remain part of a single continuous itinerary. Supervisors can view and manage the entire shift without manually splitting schedules across calendar days. Activities that cross midnight are preserved as a single record and are not divided into separate activities.
What action do I need to take?
This message is for awareness, and no action is required.