Summary
- Microsoft is introducing Teams Presence Sync between Dynamics 365 Contact Center and Microsoft Teams.
- Administrators will be able to synchronize presence status for representatives handling voice conversations.
- This is a new feature announcement for Dynamics 365 Apps; it is intended to be configured by admins.
- Microsoft states this is for awareness only and no action is required at this time.
Microsoft 365 Message Center ID: MC1465307
Primary Service: D365 Apps
Admin Impact: Medium
User Impact: Medium
Release Start: 30 Sept 2026
Release End: 30 Sept 2026
Last Modified: September 1, 2026
Category: Stay informed
Tags: New feature
Status: Launched
Products & Platforms: Dynamics 365 Apps
History
9/1/2026 Item Added to Message Center
Microsoft Message
We are announcing the ability to configure the presence sync between Dynamics Contact Center and Microsoft Teams. This feature will reach general availability on September 30, 2026.
How does this affect me?
Teams Presence Sync will enable admins to sync the presence status between Dynamics Contact Center and Microsoft Teams for representatives in voice conversations.
What action do I need to take?
This message is for awareness, and no action is required.